Request for Assistance is now available on your mobile device! From your device just launch your browser and go to http://rfa.flywheelsites.com/dashboard. Then login with your credentials. A brief user guide on mobile can be located under the help tab of agile or by clicking here http://helpshared.flywheelsites.com/HelpLibrary/AgileRFA/agile%20Request%20For%20Assistance%20Mobile%20User%20Guide.pdf
Post Installation Assistance is rolling out several enhancements to increase our level of service and provide additional visibility to requestors. Updates to Post Installation Assistance types These updates include: Changing Startup to Onsite Startup Changing Paid Techday to Onsite Training Changing Service Plan Visit to Onsite Service Plan Visit The addition of the following assistance…
Atrius products will require an on-site startup (similar to Controls products today), so you will now find the Atrius brand under request type of “Post Installation – Startup Scheduling.” A “Post Installation – Site Audit Scheduling” will be necessary if a contractor is not be available to document device locations within the space at time…
We are excited to report that the document upload functionality which uses the ActiveX controls aka agile webtools has been replaced with a new website implementation. The document upload was replaced due to outdated technology and possible disruptions from time to time due to Microsoft patches. Switching to a website to perform the document uploads…
Request for Assistance – Preferred Rep Contact, Advanced Search Enhancements, O&M Manual, and more. Schedule Builder – Select All Function, Ability to Export a Shared Corporate Schedule, Carry Over Version Specific Notes.
Atrius Locator, Atrius Wayfinder and IOTA’s ISCG Connected STAR Gateway are now clearly defined product choices under the Internet of Things RFA product category. Whether requesting a Design, BOM (with layout), Submittal or Post Installation RFA, the new Internet of Things product options will help clarify the request. This enhancement will reduce the RFA entry…
You can now request paid techdays for Controls products on your project’s orders through the Request for Assistance application! This option is available for new requests and is located under the Post-Installation dropdown in the Request wizard. Paid techday advises your PM that you need a troubleshooting visit scheduled by the date you list on the request. The…