We have added a new feature to allow the creation of an Acuity return directly from an order in Order Management. From the Order Lines tab, click the Returns tool to begin the process. A dialog box will appear with the lines on the order eligible for return. Select the return type, enter the e-mail…
A running total has been added to the Inventory Cleanup return type to help you keep track of the total value of the return as it is being entered. As lines are added, the total will be updated. Inventory Cleanups can be created by navigating to the Returns Application, clicking on Enter Return and selecting…
Stock Swap Return entry has been taken to a whole new level! In the fall, a new dedicated field was added to reference the original order on which items being returned, were purchased. This allowed us to give credit to the customer for what they actually paid and allowed the system to keep track of…
We are excited to announce enhancements coming Thursday, September 8, 2022, to the Stock Swap program (aka Contract Based Inventory Adjustment) and the Returns Tool for this return type. These enhancements will improve the customer experience and increase productivity by expediting the entry and approval process. Updated Stock Swap Program: As a reminder, the ABL…
As a continuous improvement effort, this week our Terms and Conditions, Agile Product Search, and Agile Returns Application are all being updated to provide consistent and aligned terminology. The updates are intended to provide you with improved visibility and clarity around which products are categorized as “active stock” and therefore eligible for return versus products…