We’ve made Hold Order address entry smarter! When a Ship To address has a DSO End Use, the manual address fields will now be locked, helping ensure the standard customer address stays intact. This means: Need to add an Attention To? This field is still enabled on the Header to easily add information to. Need…
We’re pleased to introduce a more intuitive view of quantity in transit for non-stock products in Agile OM. This update makes it easier to understand order progress and provide customers with clear, timely updates for their shipments from production through available to ship from the DC. New Qty In Transit screen: How to access: Click…
We updated and consolidated parcel shipping options within Agile OM that will streamline order processing and improve execution. The below 25 shipping instructions are now consolidated into 1 instruction: Ship Parcel * Charge Acct *. The below 25 shipping instructions will be removed on 10/21/2026. This new instruction includes a dynamic dropdown displaying supported carriers…
As part of the Peerless 2.0 launch, former A-Light products are now part of the Peerless portfolio. Most of the Agile quoting and ordering experience remains the same, but there are important changes Agency teams need to understand, particularly how Peerless products are processed after a quote is converted in Agile Order Management. What is…
The Attention To field has been moved from the manual address entry dialog box to directly beneath Ship To in the Order Header and Hold Order Header screens. The field will remain the designated location for non-address recipient information that prints on shipping labels. With this update, you’ll be able to:
To improve our ability to evaluate and prioritize expedite requests, Agile OM has been updated to capture the Customer Requested Date (CRD) for specific expedite scenarios. What’s Changing? For the expedite reasons listed below, the Ship Direct option has been removed and replaced with a prompt to provide the Customer Requested Date: When an expedite request is submitted, the Customer Requested Date will be stored with the request and…
As a follow-up to the June soft launch of Designer (e.g., Architect, Engineer, Lighting Designer) and Contractor identification on Acuity Brands Lighting (ABL) project orders, we are now moving into the system required phase. By including this information, you will be enhancing the depth and value of insights available through Acuity Analytics, giving you a…
To help deliver a fast, more reliable customer experience, Acuity will introduce several shipping and expedite enhancements beginning in September 2026. As part of these enhancements, Acuity will review available fulfillment and transportation options and determine the solution best aligned with the customer’s requested delivery timeline. By leveraging the most effective fulfillment path for each…
When an order is consolidated into an optimized shipment, users will see a “Y” indicator in the new Optimized Shipment column on the Lines tab. On the Shipments tab, there is a new column for Optimized Shipment that will have an AYI# if that shipment was optimized. Users can click the AYI# on the Shipments…
The UPS Alt Ship instruction has now been replaced with Parcel Alt Ship. Alternate shipping has been expanded to support all small parcel carriers, not just UPS.
Starting tomorrow, June 11, you will start seeing a pop-up reminding you to associate the Designer (e.g., Architect, Engineer, Lighting Designer) and Contractor with your Acuity Brands Lighting (ABL) project orders when you go to place your order with ABL. By including this information, you will be enhancing the depth and value of insights available…
We’re adding a simple reminder in Agile to help prevent shipping delays caused by missing contact information. What You’ll See When you place an order without contact info (Instruction: SHP: Contact Name:* Phone/Email:*: This reminder only shows up if contact info is missing, it won’t stop you from submitting, just flag what’s needed. Reminder message:…
In recent months, we’ve shared Acuity Brands Lighting, Inc.’s (“ABL”) ongoing commitment to enhancing the customer experience by optimizing our logistics and distribution operations. We’re making strategic investments to streamline routes and carriers across our manufacturing and distribution network to drive greater productivity for you and our customers. Our efforts began with the Midwest Distribution…
As part of our ongoing commitment to enhancing the customer experience with Acuity Brands Lighting (“ABL”), we continuously review our product portfolio to align with evolving customer needs, as well as applicable federal and state standards. In 2021, when a need emerged for advanced UV disinfection technology, ABL partnered with Ushio America, Inc. to respond…
In recent months, we’ve shared Acuity Brands Lighting, Inc.’s (“ABL”) ongoing commitment to enhancing the customer experience by optimizing our logistics and distribution operations. We’re making strategic investments to streamline routes and carriers across our manufacturing and distribution network to drive greater productivity for you and our customers. Our efforts began with the Midwest Distribution…
In August, we shared Acuity Brands Lighting, Inc.’s (“ABL”) ongoing commitment to enhancing the customer experience by optimizing our logistics and distribution operations. We’re making strategic investments to streamline routes and carriers across our manufacturing and distribution network to drive greater productivity for you and our customers. Our efforts began with the Midwest Distribution Center…
We’re excited to announce that Truckload tracking is now live. For the first time, you can now track Truckload orders shipping from MWDC, giving you greater visibility and confidence throughout the shipping process. This new functionality will continue to expand as part of our Logistics Optimization Initiative, rolling out to each Distribution Center as they…
We have deployed an improved order convert process to display all companies associated with the Project Container when converting a quote to a hold order. The dialog box will now also show all General Companies (ex. architect, engineer, lighting designer, etc.) and allow you to mark which company specified the project, as well as select…
To our valued partners, We’re implementing an important update to how MEZ pricing is managed—specifically, aligning MEZ Good Through dates with Expired MEZ Pricing status. This change is designed to ensure that pricing is reviewed and updated on a regular cadence, improving accuracy and consistency across our quoting and order systems. What’s Changing? Effective the…
As part of our ongoing efforts to enhance the customer experience with Acuity Brands Lighting (“ABL”), we are on a journey to optimize our logistics and distribution operations to improve overall productivity for you and our customers. In support of this effort, changes have been made to Agile Order Management. New Order Instructions 2. SHP-Delivery/Receiving…
As part of our ongoing efforts to enhance the customer experience with Acuity Brands Lighting, we are on a journey to optimize our logistics and distribution operations to improve overall productivity for you and our customers. In support of this effort, changes have been made to Agile Order Management. New Order Instructions 2. SHP-Delivery/Receiving Hours…
As part of ongoing efforts to enhance the service experience with ABL, we have implemented a temporary process to support accurate sequencing of incoming orders in advance of the upcoming price adjustment. Effective immediately, a new office instruction—“OFF-True Project Start Date”—is available in Agile Order Management. This instruction will indicate when the product is truly…
The new sample order process implementation is paused to allow time for updates aligned to recent organizational shifts. Please We may also remove agile permissions recently granted as part of the new sample process onboarding.Again, please continue to use the existing BOT sample process for now. Tech and representatives across ABL are meeting to resolve…
The following improvements have been made to the Agile OM Support Form based on feedback:
Clicking on the Support button within an order will enable users to create and submit an email inquiry to the Order Support team. This will allow agents enter an inquiry without leaving the application. Training videos and FAQ document are ready for you in Acuity Academy today!To register, click HERE to navigate to Acuity Academy…
Clicking on the Support button within an order will enable users to create and submit an email inquiry to the Order Support team. This will allow agents enter an inquiry without leaving the application. Stay tuned for additional information.
To align with Acuity’s strategy and enhance clarity around construction categories, the vertical hierarchy has been updated. The full hierarchy is outlined below with the changes highlighted in yellow. All screens/dialogs throughout the applicable agile applications (Project Container, Quote, and Order Management) where ABL Construction can be managed/viewed have been updated as such. Options that…
Order Notes Note: Ensure that Order Management preferences are set to show Notes from Quote and Hold Order: Visibility of Total Ext $ MFG PO Preferences
A new enhancement is now available in Agile Order Management (OM) that enables users to see Standard Warranty Expiration Dates. This update automatically calculates the warranty expiration date for billed lines on new orders that do not have an RFWD associated. This date will be displayed in a new field labeled “Warranty Exp Date” for…
In OM, the ship date for a late line will now be displayed in red, providing a visual cue of lines that may need attention. This is similar to the existing view in Order Tracker. The Ship Promise Date and Revised Estimated Ship Date will be highlighted in red if we have passed the dates…
A manually entered “ship to” address will now be retained if a “sold to” address is changed on an order. This improvement will eliminate the need to re-enter the manual “ship to” address. Previously, when there was a manually entered “ship to” address and the “sold to” address was changed, the “ship to” had to…
We have added a new feature to allow the creation of an Acuity return directly from an order in Order Management. From the Order Lines tab, click the Returns tool to begin the process. A dialog box will appear with the lines on the order eligible for return. Select the return type, enter the e-mail…
Hold Orders are now included as the default in the Project Order Status report. You can manage the orders included or excluded from the Filters button. You can access the functionality from the Order Status button on the Orders Tab on a Project Container. Since the initial release in Fall 2023, we have made many…
We’re thrilled to announce a powerful new feature in Agile Order Management (OM) that will enhance your order management experience: Stock Availability from Order Lines. This update makes it easier than ever to access inventory information right within agile OM. With this feature, the available quantity for stock items in TRG and TRF status now…
To align with Acuity’s strategy and enhance clarity around construction categories, we have expanded the vertical hierarchy to include the below options. All relevant locations in agile (Project Container, Quotes, and Order Management) where ABL Construction can be set have been updated accordingly. Additional adjustments will be made later this year, with a follow-up announcement…
Our Customer Experience (CX) and Technology teams are committed to enhancing our processes and applications. Our core objectives include creating better user experiences, promoting operational productivty gains, and empowering our users via self-service capabilities. We are excited to introduce our new Expedite Request Entry self-service capabilities. The following resources will be available in Acuity Academy by 8/12…
A new Totals Tool has been added to the Orders Tab in Project Container. When clicked, the total of all orders for the project will be displayed along with a breakdown of released order and hold orders. This will allow you to see the total value of the orders associated to a specific project.
Updates have been made to the Non-ABL Manufacturer PO to better reflect overage and overage commission due. Preferences have also been added to set a default for including the agency split section and the overage section on the manufacturer purchase order. Preferences are set by clicking on Options/Preferences on the OM dashboard and selecting Preferences. …
In the Project Order Status feature, users now have the option to hide specific EDT lines. You can either hide all EDT lines or only those related to Acuity (Acuity EDT lines). For example, if an order includes both ABL and non-ABL materials, toggling the EDT line view will conceal the ABL EDT lines, while…
Agile Request for Claim now includes a field showcasing an RFWD if it is associated with an order.
We have deployed a new version of the Project Order Status to include the following functionality: Project Order Status enables you to review the most up-to-date information for all order lines associated to one project container. You can now share live links with your customers to provide them with visibility as well or do an…
View your claims, no-charge orders, and returns from within Agile Order Management Overview: Starting 03/07/2024, Agile OM’s update enables users to easily view all claims, no-charge orders, and returns for any order. Explore the new features below. Walk-through: **Please note: The data presented in this walk-through is simulated and sourced from our testing environment. It…
To see which quote or order line items are included in the Design Select program, you must manage your layout in Agile Order Management and Agile Quotes. Configuring Your Layout This update should be made within an existing quote or order, not from the dashboard. Navigate to the Lines tab in an existing Agile order…
For the past few months the Orders Domain team has been working hard to make updates to Agile Order Management (Agile OM) that would give users the ability to navigate through lists of orders with the ease of Order Status 3. These updates mainly included changes to our Dashboard and Search functionality. With these updates…
To support the upcoming rebranding of the UPR market segment, to be announced January 15th, starting January 11th you will see the following changes in agile Project Container, Quotes, and Order Management. Changes have also been made to the National Account application to reflect these same definitions used across Acuity.
With your feedback, we have made the following changes to Project Order Status: 2. We have updated the type of lines we show to exclude Overage, buy/sell freight, buy/sell Miscellaneous, buy/sell tax, and other.
To accommodate Non-ABL manufacturers who have websites that allow you to check status, submit return requests etc, we have added a new tool in Agile Order Management to allow you to launch a Non-ABL Manufacturer website or “portal link”. This requires a one-time set up on the Non-ABL Manufacturer record in Contact Management. To do…
Recently, we introduced the Project Order Status feature in its first iteration phase. Thanks to your valuable feedback, we’ve made significant improvements! One issue we addressed was a 401 error some users encountered during login. We implemented changes on 09/29 to fix this problem, and since then, no additional errors have been reported. Now, lets…
“SOLD TO” ENHANCEMENT A new enhancement enables selection of Non-Distributor company types as the Sold To customer on a Hold Order and Non-ABL Order as long as the company is set up in Contact Management. To enable this functionality, you must first set a preference. This is done on the OM dashboard by selecting Options/Preferences….
Providing comprehensive order status to customers is an important aspect of project management. While agile and ADC provide individual order status and agents can enable visibility of non-Acuity orders in ADC, there is not a way to present all lines on all orders related to a project in a single view….UNTIL NOW! This new functionality…
on 09/07, the following items were deployed into agile OM to assist both our Agents and internal parties. RFWD (Request for Warranty Deviation) Visibility on a line level: We’ve introduced RFWD visibility at the line level in Agile OM. To enable this, users should add the RFWD column to their layout. Once added, the RFWD…
On 08/09/2023 the Orders Tech team deployed a change allowing Agents to adjust the Not Before Dates on their orders when all lines are in a NAC status. This means, if all lines are still in a NAC (not activated) state, Agents will be able to adjust the Not before date as needed without having…
We are excited to report that the document upload functionality which uses the ActiveX controls aka agile webtools has been replaced with a new website implementation. The document upload was replaced due to outdated technology and possible disruptions from time to time due to Microsoft patches. Switching to a website to perform the document uploads…
PACKAGE OPTIMIZATION SETTINGS: We are excited to bring to you some enhancements around package optimization that will allow you to better provide for your customers and their packaging needs! Quotes: In order to simplify selecting preferences for package optimization on a quote, an enhancement has been made in the Quotes application to make it easier…
Wading through the many order instructions to find those you want to add to an order can be time consuming. Today we are introducing new features on the Standard Instruction screen to allow you to quickly find and add instructions and even set favorites so they move and remain at the top of the list….
CIP Visibility Did you know that you can add columns on your OM dashboard to have visibility of the CIP Method and the amount of CIP on orders? It’s Simple….just add the CIP Method and Available CIP fields to one of your custom dashboard layouts or create a new layout. Once those fields are added,…
You spoke, we listened. Here are some great enhancements we have made to agile OM! VISUAL QUES AND MESSAGING We have added some additional audit logging related to CIP on orders. When a change is made to a DSP and the overage is affected, the audit log will now show the DSP change as well…
Design Select is a new program with the most popular, readily available, and configurable products that allow you to capture opportunity business and meet tight project timelines. Select with confidence around functionality, price, and delivery when specifying, designing, or choosing products for your next project! Click here to view a short video of the program…
Design Select is a new program with the most popular, readily available, and configurable products that allow you to capture opportunity business and meet tight project timelines. Select with confidence around functionality, price, and delivery when specifying, designing, or choosing products for your next project! Click here to view a short video of the program…
A new addition to our address box is coming on 12/19/2022! We will be introducing for a NEW dedicated “ATTN” field for the user to add “Attention To” information on the shipping address. Historically, when a user has altered a manual shipping address on a stock order, the end use has sometimes flipped to JOB….
Package Optimization As of 12/08, Agile OM will carry the packaging flag that was selected on a quote. At conversion, the user will receive the below prompt to indicate if they did, or did not, select package optimization on the quote so they are aware of what the products will do on the hold and…
To better align with the freight terms for the Winona division Agile Order Management will now require Winona products to be ordered separately from ABL Core divisions. In addition to this change when quoting Winona these products will also be broken out into a separate Freight Terms section. These changes will take effect 10/06/2022 at…
Today we have deployed two enhancements in order management to help with processing efficiencies. We have moved the “call before” prompt up to enable agents to enter in call before information before placing order in agile OM. This should reduce line activation time for vendor material and eliminate manual intervention from Acuity Customer Resolution. We…
Earlier this year, we deployed two reports under the Daily Summary tab in Order Management to provide details for order lines where the ship estimate has changed, or the line has passed the ship estimate. Based on agency feedback, we have added the ability to filter on all columns to allow you to better manage…
We are pleased to announce the NEW DAILY SUMMARIES to help you manage your orders! There are two daily summary reports that will assist you with keeping up with orders that may require your attention and are meant to replace the report under the Reports tab titled Orders Past Ship Promise . The best part…
We have some exciting enhancements from Agile OM!
Voice of the customer has indicated receiving multiple shipments to complete small orders is less than ideal. In an effort to improve fill rates, delivery quality, and reduce transactional costs, Acuity Brands will implement a change to the order releasing rules to auto populate a Produce and Ship Complete flag on orders that meet specific criteria. Please read this blog further for detailed info around this change.
REASONS FOR DATE CHANGES ARE HERE! If a reason for a date change has been provided, you will now see this in the form of an alert in the Order Tracker. Examples include having to push out the ship date due to short parts… …and the good news is that you’ll also see reasons for improvements, like pulling in the ship date to expedite your…
Have you ever wished that the order status screen in agile Order Management was easier to decipher and answered the question Where’s My Stuff? Your wish has come true! Introducing…the Order Tracker! The Order Tracker is a new tool that provides an in-depth visual representation of the status of each line of an order, depicts…
You can now subscribe to an order to receive shipment notifications at order placement time! On the Place Order Screen, simply click the notifications icon to subscribe. Remember, you can subscribe for yourself by selecting the Shipment Notifications option in the dropdown, or your can subscribe for other agency co-workers, including yourself, by selecting the Shipment Notifications…
You asked and we listened! You can now subscribe to an order for shipment notifications and select a fellow agency user to receive the notification! When you click the notification icon, select Shipment Notification Multi-User. If you are just subscribing for yourself, you can continue to use the Shipment Notification option. This will bring up a list of users…
Checking on orders to see if they shipped and tracking orders to make sure they are delivered can be very time consuming. We are excited to announce a new feature in agile called Shipment Notifications! Shipment Notifications We are excited to announce that you now have the ability to opt in and subscribe to orders…
We are beginning a bi-monthly series of blogs to highlight agile functionality that you may not know about. Our first blog today highlights 3 features you will want to make sure to share with your distributors! LIVE ORDER STATUS LINK Are you inundated with calls from customers asking about the status of orders? Did you…
Converting Quotes to Orders is Now Available on ADC The new Convert Quote to Orders feature on Acuity Distributor Center (ADC) allows customers to place online orders directly converted from requested quotes. Tools & Training for You • NEW Convert Quote to Order Training Video for Agents • NEW Convert Quote to Order PowerPoint for Agents •…
As you work to achieve balance in your business model, many of you have expressed interest in improved reporting so you can more effectively understand true distributor stock vs Staged projects (ship and store). We’ve heard your feedback and in response we’ve made a system change which will allow us to begin building the foundation for future reporting enhancements. Click below to read the full details in our latest blog!
In response to our agents’ overwhelming feedback around Acuity’s Fill rate needing improvement, we will pilot and closely monitor system releasing logic enhancements beginning November 11th. Please read our latest blog post below for more details!
Orders placed via ADC by the distributor now have the option of adding a manual drop ship address. Clicking on the ellipses icon will bring up a dialog box for entering the address. *Note – distributors are not able to enter a shipping address that is outside their agency’s territory.
This weekend, in addition to our normal agile maintenance time of Sunday, we will also be performing some system upgrades on Saturday October 19th. This will impact users ability to access agile Order Management on Saturday and Sunday, with the application being available Monday morning.
Over the past several years we have heard increased feedback regarding orders with “On Site Date” or “Not Before Date” arriving on site sooner than the date specified on the order. Please read our latest blog post to find out the changes we have made to improve this experience for the customer!
Agile OM has been updated to notify the user during order placement if there are lines with lead times greater than 20 days when the Produce & Ship Complete instruction is also applied. For more info please read the full blog post!
Several new enhancements are now available in Agile OM!
The latest changes include:
For more info on each of these changes please click to read the entire blog post!
Tired of waiting to find out when your product will produce and ship? Well…your wait is over! Starting on Monday, July 1, 2019 you will begin to see estimated target dates and ship promise dates on all your Architectural Ambient (Mark, Peerless, Winona, Hydrel, Healthcare) order lines within 48 hours of order release.
Please be sure to attend one of our scheduled training sessions on Thursday, June 27. For anyone who is unable to attend we have a recording available for you as well as a short power point presentation.
Thursday – June 27, 2019 at 11:00am EST https://acuitybrands.zoom.us/j/857495194
Thursday – June 27, 2019 at 2:00pm EST https://acuitybrands.zoom.us/j/818139523
As we continue our efforts to improve the user experience in Agile OM our latest updates to the app include a few new visual prompts and aids that will help to prevent delays on your orders. Click to get more info on these changes!
Be proactive …. and provide your customers with the NEW LIVE ORDER STATUS link!
Greatly decrease the time you spend each day answering customer inquiries about the status of their orders! Put self-service into the hands of the customer today by promoting the new LIVE ORDER STATUS LINK for Acuity orders, generated as part of order confirmations in agile as easy as 1-2-3.
As part of our continued effort to improve the user experience, we have simplified a few order entry functions of New hold order creation and Add Line on existing orders. As well as automatically adding a live order status link to the Order Confirmation print out. The new version of Agile OM will be available on April 1st.
The latest version of Order Management debuted a new export option, Excel Export by Layout/by Line. This new feature will export your current view layout and line type selections into an Excel spreadsheet. The Export option will be available under the Lines tab Orders & Project View.
On January 2, 2019, the agile Corporate Account field is getting make-over. Inactive accounts will be removed to make it easier for you to find your active accounts. With this change, we are also clarifying account names to make it easier to choose. Canadian account names will end in “-Canada” or “-CN” Consistent account names…
If a LightQuick order is entered with pricing on lines below new announced price levels, the shipment of those lines might be delayed due to the time required to resolve and clear pricing holds. If this situation occurs Acuity may choose to not apply expedited freight to those lines if that line cannot be shipped same…
Beginning on 6/11 all orders that have a Will Call instruction applied will require the entry of a pickup date before submitting your order to Acuity. The entry of this pickup date will allow for your local DC to plan according to this date and have your customer’s order ready for pickup on the date they need it.
Over the past several months, we have taken a focused look at the agile applications and have been making changes to optimize the code and server load to provide an improved user experience. On January 24, 2018, we deployed an updated version of Order Management that significantly improved the time it took to open a new hold order and edit the header by approximately 50%.
Beginning on Tuesday 11/28 the below changes will take effect in the Agile OM application:
See below for more details…..
Beginning today Agile OM will begin systematically creating a group for each Linear product on the hold order. This system grouping is being done to enable Acuity to palletize these lines based on the linear run which will greatly improve customer satisfaction upon delivery of the product to the job site.
As we have announced through sales letters and web training, we have made significant changes in agile to assist with the integration of Juno into the Acuity Business processes. Below are some agile enhancements that will make the process of Quoting and Ordering Juno products even easier! Crossover Application The Crossover application assists with crossing over old…
We are pleased to announce another agile capability enhancement for Mark Lighting. Effective 10/17/2016, all Mark Lighting products will be CIP enabled.
We are pleased to announce several new Agile enhancements that will make doing business with Juno much easier: Visibility of Juno distributor stock quotes, Juno inventory in Agile Product Search, System generated hyperlinks from Agile OM to Juno eCommerce order, and Enhanced Auto-complete nomenclature. New training video now available!
As a continuation of the recent blog announcing that all Mark Lighting product can now be entered on ABL orders, below you will find detailed instructions on how to convert existing Quotes and Hold Orders to the Mark ABL Manufacturer. In addition, FAQ’s relating to your Mark ABL orders are included below. Please contact your…
Many of you have noticed that the order number link to the Juno website is sometimes populated before you email a copy of the Manufacturer Purchase Order to the Autofax-cs@junolightinggroup email address. Please be aware that you MUST CONTINUE TO SEND THE EMAIL of the Manufacturer Purchase Order and copy of PO to Juno as…
We are pleased to announce that effective Monday, September 19th all remaining Mark Lighting product will be transitioned to ABL orders. You will now be able to enter and release your Mark orders in agile and no longer have to split between ABL and non-ABL orders.
We appreciate your patience during this transition and will be following up with additional details in the form of FAQ’s early next week.
A drop down menu for selection of important partners in the unplanned Renovation market will be added to agile on September 6th. ESCO’s (Energy Service Companies) and LMC’s (Lighting Management Companies) are critical customers for our distributors to be successful in the Renovation market, and by enhancing the drop down menus with a pre-populated list…
Effective August 15, 2016, Post Sales warranty claims that contain Mark Lighting products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. You are no longer required to email warranty requests to MarkLTGPostSales@acuitybrands.com for manual entry of your claim. Your Agile RFC Order number is simply your Agency number plus your…