Author: Teresa Clark

Administration | agile Mobile | General Information | Post Sales | Projects | Request for Assistance (RFA) | Request for Claim | Request for Warranty Deviation (RFWD)

Post Sales Update!
ByTeresa Clark October 31, 2019February 21, 2023

Acuity recently published an update on the Warranty Services / Post Sales Service initiative (10/7/19). We are excited about the changes we are making and looking forward to your feedback and suggestions on our progress. Please take a few minutes to review the communication below for important information on the new Warranty Services structure, claim process, system updates and…

Read More Post Sales Update!
Acuity Distributor Center (ADC) | General Information | Post Sales | Request for Claim

Warranty Services: Exciting Process Updates!
ByTeresa Clark July 24, 2018February 21, 2023

Acuity Warranty Services is pleased to announce changes to our Labor Approval process and updates to the AGILE Request for Claim (RFC) tool! Labor When requesting labor on warranty claims with confirmed defects, we are now able to provide a standard allowable rate for the work to be performed. You will no longer need the…

Read More Warranty Services: Exciting Process Updates!
Acuity Distributor Center (ADC) | General Information | Post Sales | Request for Claim

Juno Lighting Group Warranty Claims Now Processing via AGILE RFC Tool!
ByTeresa Clark April 28, 2017February 21, 2023

April 28, 2017 Effective May 1, 2017, Post Sales warranty claims that contain Juno Lighting Group products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. Your Agile RFC Order number is simply your Agency number plus your 6-digit Juno Lighting Group Sales Order number. Sample Order Number = XXX-100068. This…

Read More Juno Lighting Group Warranty Claims Now Processing via AGILE RFC Tool!
Administration | General Information | Post Sales | Request for Claim

Warranty Services: New Automated No Charge!
ByTeresa Clark November 29, 2016February 21, 2023

Acuity Warranty Services is pleased to announce our New Automated No Charge Service! Our warranty process includes different types of resolution. Whenever appropriate, a no charge authorization number may be provided to your agency. Let’s make this faster and simpler! Beginning December 5, 2016, when processing No Charge Replacements for warranty claims, Acuity will now…

Read More Warranty Services: New Automated No Charge!
Acuity Distributor Center (ADC) | Administration | agile Mobile | Follow-Up | General Information | Orders | Post Sales | Product Search | Projects | Request for Claim | Request for Definition (RFD) | Request for Warranty Deviation (RFWD) | System Support

Mark Lighting Warranty Claims Now Processing via AGILE RFC Tool!
ByTeresa Clark August 16, 2016February 21, 2023

Effective August 15, 2016, Post Sales warranty claims that contain Mark Lighting products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. You are no longer required to email warranty requests to MarkLTGPostSales@acuitybrands.com for manual entry of your claim. Your Agile RFC Order number is simply your Agency number plus your…

Read More Mark Lighting Warranty Claims Now Processing via AGILE RFC Tool!
General Information | Post Sales | Request for Claim

Now LIVE! New AGILE RFC and Labor Claim Processes
ByTeresa Clark June 7, 2016February 21, 2023

Team, effective Monday 6/6/16, we rolled out enhancements to our AGILE Request for Claim and Labor Claims processes. We now facilitate 2-way communication between the AGILE RFC tool and the Post Sales Field Claims workbench. In addition, we have created a Contractor Payments Team to handle Labor claims, servicing our contractors directly. We are seeking…

Read More Now LIVE! New AGILE RFC and Labor Claim Processes
General Information | Post Sales | Request for Claim

New Releases for AGILE RFC (Request for Claim) and Labor Processes
ByTeresa Clark June 1, 2016February 21, 2023

As we strive to enhance your customer experience and explore opportunities to improve our processes, we are excited about the following updates effective June 6, 2016: Implementation of 2-way communication between Post Sales and AGILE RFC applications Launching a new Contractor Payment Center A significant change will be made in the way we communicate claims…

Read More New Releases for AGILE RFC (Request for Claim) and Labor Processes