Request for Warranty Deviation (RFWD)

Administration | Contact Management | General Information | Orders | Projects | Request for Assistance (RFA) | Request for Definition (RFD) | Request for Warranty Deviation (RFWD) | Uncategorized | WQ 2.0

New Document Upload Website…no longer dependent on ActiveX Controls/agile Webtools
ByKathleen July 12, 2023July 12, 2023

We are excited to report that the document upload functionality which uses the ActiveX controls aka agile webtools has been replaced with a new website implementation. The document upload was replaced due to outdated technology and possible disruptions from time to time due to Microsoft patches. Switching to a website to perform the document uploads…

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Request for Warranty Deviation (RFWD)

New RFWD Enhancements!
ByBridgette May 5, 2020September 17, 2020

New RFWD Enhancements! You no longer need to create new RFWD’s when the original RFWD needs to be updated! If you need to make quantity or description changes to the RFWD, you can now make the update in the RFWD application as long as the status is Submitted or Needs Clarification. If the status is In…

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Administration | agile Mobile | General Information | Post Sales | Projects | Request for Assistance (RFA) | Request for Claim | Request for Warranty Deviation (RFWD)

Post Sales Update!
ByTeresa Clark October 31, 2019February 21, 2023

Acuity recently published an update on the Warranty Services / Post Sales Service initiative (10/7/19). We are excited about the changes we are making and looking forward to your feedback and suggestions on our progress. Please take a few minutes to review the communication below for important information on the new Warranty Services structure, claim process, system updates and…

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Request for Warranty Deviation (RFWD)

Request for Warranty Deviation (RFWD) – Application update
ByLinda November 13, 2017February 21, 2023

With the goal of improving overall response time on RFWD requests, several changes have been made to the RFWD form. We have expanded the Key Questions to include additional required fields. This information is critical to our ability to process your RFWD request. Having complete information at the time the request is submitted reduces the…

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Acuity Distributor Center (ADC) | Administration | agile Mobile | Follow-Up | General Information | Orders | Post Sales | Product Search | Projects | Request for Claim | Request for Definition (RFD) | Request for Warranty Deviation (RFWD) | System Support

Mark Lighting Warranty Claims Now Processing via AGILE RFC Tool!
ByTeresa Clark August 16, 2016February 21, 2023

Effective August 15, 2016, Post Sales warranty claims that contain Mark Lighting products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. You are no longer required to email warranty requests to MarkLTGPostSales@acuitybrands.com for manual entry of your claim. Your Agile RFC Order number is simply your Agency number plus your…

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Orders | Post Sales | Projects | Quotes | Request for Definition (RFD) | Request for Warranty Deviation (RFWD)

New agile Activities!
ByDavid April 13, 2015February 21, 2023

Have you ever wanted to view a company record in contact management and see all activity with that account? Or open a project container and quickly view all tasks that have been completed for a given project? The new “Activities” tab is here to help you better manage these daily agile tasks and events. In conjunction with the Activities tab we are also introducing agile Calendar, agile Tasks, and improvements to the Notes tab.

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Orders | Quotes | Request for Definition (RFD) | Request for Warranty Deviation (RFWD)

Introducing Request for Warranty Deviation (RFWD)
ByChristi April 18, 2013February 21, 2023

Please welcome our newest addition to agile…..Request for Warranty Deviation (RFWD)! Starting today all requests for warranty deviations can be entered and managed through the new RFWD application. This new application will allow you to request changes to a product’s warranty straight from the quote line and send it to the Product Value Stream for…

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