outage

You have experienced several Agile outages over the last couple of weeks.  Our team is continuing to work on resolving the problem, which is happening within our core network infrastructure.  Agile crashed on January 18^th, January 23^rd, twice on January 24^th,  and again this morning (January 31^st). In each instance, we contained the issue.  We now have a playbook for containing the issue if it happens again, including a monitoring tool that provides “early warning” for this type of event.  This morning’s outage was contained to 30 minutes of downtime.   We apologize for any inconvenience this may have caused you.