Check out this new enhancement which will enhance your ability to quickly determine if a credit memo has been issued.
We have added the ability to search for credit memos (or invoices) by date range. You can further narrow your search by selecting a specific customer in addition to a date range for quick retrieval.
We have improved the agile Payment application so you are now able to create a new non-ABL payment directly from an open payment record. After you created a non-ABL payment or have reviewed an existing record, you can click the New button and it will launch a new payment record. This feature will keep you…
We are rolling out new changes to the Returns tool. Starting March 25th, 2020, Customer & Agent return requests will be evaluated by the system upon entry and will be auto approved if they are within guidelines. Click below to read the full details in our latest blog!
Acuity Warranty Services is pleased to announce changes to our Labor Approval process and updates to the AGILE Request for Claim (RFC) tool! Labor When requesting labor on warranty claims with confirmed defects, we are now able to provide a standard allowable rate for the work to be performed. You will no longer need the…
We are now live with the enhancements to the Stock Swap program (aka Contract Based Inventory Adjustment) and the Returns Tool for this return type. These enhancements will improve the customer experience and increase productivity by expediting the entry and approval process through: Streamlined Entry by CI-Code or Catalog # Dedicated fields for the required…
Agile Request for Claim now includes a field showcasing an RFWD if it is associated with an order.
Acuity recently published an update on the Warranty Services / Post Sales Service initiative (10/7/19). We are excited about the changes we are making and looking forward to your feedback and suggestions on our progress. Please take a few minutes to review the communication below for important information on the new Warranty Services structure, claim process, system updates and…