Request for Assistance – Agents Can Now Share the “Additional Information” Note with Request for Assistance Approvers!
By default the Additional Information note is not shared with Acuity. To share all text in the Additional Information section of the notes tab click into the form to launch the text editor, input your text, then check the share with Acuity box. Once you have shared your note the title will indicate this by displaying Shared with Acuity. At this time the ability to share the Additional Information note is only available in Request for Assistance.
