New Releases for AGILE RFC (Request for Claim) and Labor Processes
As we strive to enhance your customer experience and explore opportunities to improve our processes, we are excited about the following updates effective June 6, 2016:
- Implementation of 2-way communication between Post Sales and AGILE RFC applications
- Launching a new Contractor Payment Center
A significant change will be made in the way we communicate claims activity. We are introducing a two-way communication process through the Agency AGILE RFC tool and Field Claims workbench used by our Post Sales team, allowing this tool to be the primary communication and repository for all claims. The new process will create more visibility of all communication for both Agents and Acuity team members.
Secondly, our contractors will be able to coordinate all labor claim pre-work documents, invoices and inquiries directly with our Contractor Payments Center. Agents will continue to assist with facilitating the quote process, but once the approval is granted, our Contractor Payments team will handle the process through invoice payment. By providing a dedicated email address and phone line, contractors will have access to Post Sales for inquiries, Agents will handle less paperwork, and the process supports faster payments.
Please review the attached presentation for further details.
Warranty Services Enhancements June 2016
You may call in and join a review session listed below for additional review and questions: Thursday, June 2, 2016 11:00 a.m. – 11:45 a.m. ET or 3:00 p.m. – 3:45 p.m. ET
Conference Call # USA Toll-Free: 888-651-5908 USA Caller Paid/International Toll: 602-333-0021 Access Code: 1586619