Completion of Mark Lighting Product onto ABL orders – UPDATE!
As a continuation of the recent blog announcing that all Mark Lighting product can now be entered on ABL orders, below you will find detailed instructions on how to convert existing Quotes and Hold Orders to the Mark ABL Manufacturer.
In addition, FAQ’s relating to your Mark ABL orders are included below. Please contact your regional Customer Care team or PM with any questions you may have.
How to change a “MARK” MFG line to an “ABL” MFG line on an existing Quote:
Process steps:
- First create a custom layout by clicking the drop down next to Layout and selecting “Create/Manage Layout.”
- Click “New Layout” and check “Default Layout” if you want to make this your default layout upon log in.
- Next Drag ‘Mfg’ to the “Selected Column” side.
- Select “Save”.
- If the Manufacturer (Mfg) shows Mark on the line, click the Mfg column once to bring up the drop down box, and a second time to bring up the options. Change to “Acuity Brands Lighting”.
- Follow the same steps to update the Division to Mark.
- Select “Save”.
“MARK” MFG line to an” ABL” MFG line on an existing Hold Order:
Process Steps
- Click “New Layout”. Check “Default Layout” if you want to make this your default layout upon log in.
- Next Drag ‘Mfg’ to the “Selected Column” side.
- Select Save.
- If the Manufacturer (Mfg) shows Mark on the line, click the Mfg column once to bring up the drop down box, and a second time to bring up the options. Change to “Acuity Brands Lighting”.
- Follow the same steps to update the Division to Mark.
- Select “Save”.
“MARK” MFG line to an” ABL” MFG line on an existing Quote which was previously Converted to a Hold Order:
Process Steps
- First, copy the “Catalog #” and paste it into the “Catalog #” in the “Add New Line” section.
- Select Mark Lighting as the Division.
- Enter other required information.
- Select the green check box to Save.
- Once the new line is added, select the check box on the left of the line with the “MARK” manufacturer to delete the line.
- Save the hold order.
MARK FAQ’s
Q: What are the new freight terms for Mark now that this division is mixed with ABL Core Product on the same order?
A: If a mixed order is processed it will take the highest freight min of all of the divisions on the order. So, if Mark and Fluorescent are mixed the freight min on the order would be $3K.
Q: How do I determine Estimated Ship Dates?
A: Given Mark product will now be in Agile as manufacturer “ABL”, estimated ship dates will be visible once lines are coded and activated.
Q: Is Mark Lighting now part of CIP?
A: Not yet but you will see an Agile blog soon announcing that Mark Lighting is CIP enabled. Mark will split 90/10 today on a line basis. Please contact your Acuity Quotation Manager with questions.
Q: Will Mark product be Consolidated at Distribution Centers (DCs)?
A: Currently, Mark product shipping from Winona will ship direct, and Mark product shipping from MPF will DC consolidate.
Q: Who do I contact if my order has not yet activated?
A: You will reach out to your regional Customer Care team if your order has not yet activated and you need status. Regional Customer Care will then work internally to get you an update on status as well as anticipated activation date.
Q: Who do I contact to get status on my activated order?
A: Regional Customer Care team for status requests on activated orders.
Q: Who do I contact if I want to make a change in quantities, descriptions, or with a cancellation request?
A: Regional Customer Care will be your main point of contact. However, dependent upon your request your Regional Customer Care team may communicate internally with other departments, such as Mark Customer care, plants, etc., when working to address your concern.
Q: Who do I contact with invoice or billing related questions?
A: Contact your current credit manager.
Q: Who do I contact if I have shipping/carrier related concerns after shipment?
A: Contact the OS&D team at the location the product shipped from. If you’re unable to determine who to contact, go to your Regional Customer Care to help navigate your request to the correct team.
Q: What is the “Mark Activation Hold” and why is it on my order?
A: This hold routes to Mark Customer Care and is in place so the Mark Customer Care team is able to keep “Drawings/Submittal Required” orders from activating live for production. It also allows for the Mark Customer Care team to correctly breakout line descriptions prior to clearing the hold and the order moving to the next steps in the activation cycle.
Q: Who do I contact for my Drawings and Submittals?
A: You will reach out to your Project Manager (PM) for these requests. You PM will internally work with the departments/groups necessary to get you answers to your questions and/or address your concerns.
Q: Where does Mark fall in my Sales and Commission Reconciliation Reports?
Mark will now fall into one of 4 Value Streams in agile reporting – Performance Luminaires, Value Luminaires, Linear Systems and Design Solutions.
Example below from Commissions Received:
Q: Who will be handling RFDs?
A: RFDs will continue to be handled by the Genius team.
Q: What should I be doing prior to entering an order?
A: Make sure your order matches the customer’s purchase order. The Mark Customer Care team will then breakout the line descriptions as needed and will be reaching out to you should they have any questions.
Q: What is the process for Post Sales and/or Replacement orders?
A: Business as usual, there have been no changes to this process.
Q: How do I convert a “non ABL” aka “MARK” manufacturer line to an ”ABL” Manufacturer line?
A: These work instructions are listed above based on your specific situation.