The issue we reported with generating a PDF catalog from ADC has been resolved. It was corrected at the end of last week and we have monitored the application to validate the fix.
Thanks for your patience while we resolved this.
If you have any issues, please contact Agency Support at agencysupport@acuitybrands.com or 1-800-241-3638
As we announced last week, agile will have an extended outage this weekend as we upgrade our systems.
agile applications will be down Saturday April 11 and Sunday April 12, 2015.
All agile applications will be available Monday morning, April 13, 2015.
You have experienced several Agile outages over the last couple of weeks. Our team is continuing to work on resolving the problem, which is happening within our core network infrastructure. Agile crashed on January 18th, January 23rd, twice on January 24th, and again this morning (January 31st). In each instance, we contained the issue. We now have a playbook for containing the issue if it happens again, including a monitoring tool that provides “early warning” for this type of event. This morning’s outage was contained to 30 minutes of downtime. We apologize for any inconvenience this may have caused you.
We are pleased to announce that we have enabled ADC users to opt in to receive shipment and delivery notifications in Acuity Distributor Center. Below are instructions for the distributors. Opting-In (a one-time activity for each user) Each ADC user must first opt-in to receive notifications. To do this, they log into ADC and go…
In the spirit of continuous improvement, we are making some internal upgrades to the systems that support agile. In order to do this we will have an extended agile outage to include Saturday April 11, 2015. During that weekend, all agile applications will be unavailable.
All agile applications will be available Monday morning, April 13, 2015.
We have added the ability to print future pricing in ADC to support an upcoming price increase. This feature is available until the new pricing effective date. After that date, you will see updated pricing as the current price. After logging into ADC, select the distributor from the Customer list Click on the My…
In the past two days we have had several agents reporting they have received emails that look like they are from a credible sender but it is a virus. The subject can vary from “Electronic”, “Quote” or “Document” but the attachment is Invoice32.zip. If you get this email, DO NOT open it and permanently delete…