On Saturday September 26th, 2020 in addition on to our normal weekend agile maintenance time of Sunday, we will also be performing some system upgrades.
This will impact users ability to access agile on Saturday and Sunday, with the system being available Monday morning.
Post Installation Assistance is rolling out several enhancements to increase our level of service and provide additional visibility to requestors. Updates to Post Installation Assistance types These updates include: Changing Startup to Onsite Startup Changing Paid Techday to Onsite Training Changing Service Plan Visit to Onsite Service Plan Visit The addition of the following assistance…
We are pleased to announce the Holophane PESCO sales funnels. These funnels are designed to be a visual representation of your backlog and will enable you and your manager to quickly drill down into your sales pipelines. These funnels are built from the data you have provided within Agile quotes. Keeping your sales process updated in…
As we wind down the deployment of agile Quotes at the end of August, we are happy to announce that your agency will no longer be required to maintain a local agency database server! For over a decade, this server was used to host an IBM DB2 database (OLA) required by AQS, ACE 6.0 and…
You previously received a notification that we were making changes in Agile to our construction category codes for us to more accurately report on end use application of products. Additionally, your Customer Care Specialist reached out to your teams asking them to update any unknown projects in the backlog. We appreciate your support in accurately…
Acuity recently published an update on the Warranty Services / Post Sales Service initiative (10/7/19). We are excited about the changes we are making and looking forward to your feedback and suggestions on our progress. Please take a few minutes to review the communication below for important information on the new Warranty Services structure, claim process, system updates and…
Photometric Layout request type should be used when requesting a Point by Point calculation. All Lighting Design requests previously submitted via email to lightingdesign@acuitybrands.com will now need to be submitted through the RFA tool. Please be mindful of the following when submitting your Photometric Layout requests to minimize delays: Projects with multiple locations will require a…