Updated Reason Codes in Agile Claim Request

In order to better define and describe quality defects reported in the Agile Claim Request tool, we have removed and replaced a few reason codes along with adding a few additional reason codes.

Reason Code 1: Product Performance:

Removed:

• • Mixed Light Source Driver/Ballast
  • Wrong Brightness / Wrong Color

New Reason codes Added:

• • Driver Not Working – no light output
  • Incorrect Driver/Ballast – wrong brightness
  • Incorrect/Defective LED Board – wrong color

Reason Code 1 : Wrong Product MFG/Shipped

New Reason codes Added: (primarily internally assigned)

• • Order Entry Error
  • RFD/MEZ Error

Please select the reason codes that most closely defines your quality claim.  We will make more updates in the future.  If you have questions, please consult with your Warranty Specialists.