Agents will continue to submit claim requests in the same manner as outlined in previous correspondences by logging into the Agile portal and navigating to the Claim Request application from the Post Sales menu.
To view the Help document for the Claim Request application, navigate to the Help menu.
Effective Monday, November 24th, the Agile Claim Request application will include the following Specialty Product Families: Healthcare, Hydrel and Peerless in addition to the current regional support structure. This enhancement is expected to provide faster visibility of required information to process your claim.
Acuity Warranty Services is pleased to announce our New Automated No Charge Service! Our warranty process includes different types of resolution. Whenever appropriate, a no charge authorization number may be provided to your agency. Let’s make this faster and simpler! Beginning December 5, 2016, when processing No Charge Replacements for warranty claims, Acuity will now…
Acuity Warranty Services is pleased to announce changes to our Labor Approval process and updates to the AGILE Request for Claim (RFC) tool! Labor When requesting labor on warranty claims with confirmed defects, we are now able to provide a standard allowable rate for the work to be performed. You will no longer need the…
The Agile Claim Request application has been enhanced to allow agents to add attachments to their claim requests after the initial submittal, regardless if the claim request has been accepted or remains in a pending status. The Acuity Post Sales team will receive an email once the attachment has been added to the claim request. This enhancement will improve communications between the agent and their Post Sales representative and help to reduce the claim cycle time.
Coming soon, agents will also be able to add comments to their claim request after its initial submittal. This feature will allow complete back and forth communications between the agent and their Post Sales representative within the Claim Request application; and, will be made available in the next enhancement release!
In an effort to reduce future quality defects and the back-and-forth associated with certain claim types, we are making a change to the claim process. On Monday, October 5th, the Agile Claim Request application will include additional questions to be answered by the agent as part of their claim request submittal. The responses to these questions will help to determine the root cause of quality deficiencies for the following reason codes: Product Performance and Lighting Fixture Option Not Working Properly. Initially, providing answers to the questions will be optional. However, on Monday, November 2nd, answers to some of the questions will be required in order to submit a claim request.
The Agile Claim Request application now includes a new search feature. This functionality is easy to use and will assist agents in locating previously submitted claim requests on their dashboards.