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Now LIVE! New AGILE RFC and Labor Claim Processes

ByTeresa Clark

Team, effective Monday 6/6/16, we rolled out enhancements to our AGILE Request for Claim and Labor Claims processes. We now facilitate 2-way communication between the AGILE RFC tool and the Post Sales Field Claims workbench. In addition, we have created a Contractor Payments Team to handle Labor claims, servicing our contractors directly.

We are seeking your input and feedback on any system functionality or process issues. In addition, we welcome any suggestions that we may review to further improve your customer experience.

Thanks to those of you who were able to call in to our review sessions on last week. For those who may have not been available, please feel free to call in to a session below.

Attached is a link to the informational document about our new Warranty Services Enhancements.

Warranty Services Enhancements June 2016

Thursday, June 9, 2016        10:00 – 10:45 a.m. ET

Thursday, June 9, 2016        4:00 – 4:45 p.m.  ET

 

USA Toll-Free: 888-651-5908

USA Caller Paid/International Toll: 602-333-0021

ACCESS CODE:   1586619

 

 

 

 

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