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Juno Lighting Group Warranty Claims Now Processing via AGILE RFC Tool!

ByTeresa Clark

April 28, 2017

Effective May 1, 2017, Post Sales warranty claims that contain Juno Lighting Group products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. Your Agile RFC Order number is simply your Agency number plus your 6-digit Juno Lighting Group Sales Order number.

2juno

Sample Order Number = XXX-100068. This creates the RFC order number to enter in claim.

You may then select your order lines as you do all other Acuity orders and attach any relevant documentation or photos directly to the claim. You’ll receive a notification regarding claim acceptance and will communicate with the Warranty Services via the two- way communication feature within the tool, as you currently do with other brands.

Using the Agile tool will provide improved efficiency and accuracy when servicing your claim. We understand that transitioning to a new process can be challenging and we are here to help. Should you have any difficulty entering your claim or have any questions regarding the process, please contact WarrantyServices-Juno@AcuityBrands.com, or call 1-800-705-SERV Option 2, then option 5.

 

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