Request for Warranty Deviation (RFWD) – Application update

With the goal of improving overall response time on RFWD requests, several changes have been made to the RFWD form.

We have expanded the Key Questions to include additional required fields. This information is critical to our ability to process your RFWD request. Having complete information at the time the request is submitted reduces the back and forth with questions, which currently slows the process down. You will also notice minor updates to the Competitor fields. Existing RFWD’s will not be affected by these changes.

In addition, your Acuity Quotations Manager will now be copied on all approved, conditionally approved, and partially approved email notifications. This will enable the AQD to proactively price the quote with the RFWD adders, thus improving the overall RFWD cycle time.

Look for additional improvements to this process in the coming months!