With today’s release of the Agile Claim Request application we have added a new set of “Site Contact” fields. When populated these fields will allow the Warranty Service team to directly contact someone at the point of impact to get any additional information needed to process the claim or clarify any questions that arise. They will also allow our Marketing Teams to conduct end user surveys on the overall Acuity Product and Post Sales experience.
A new RA type is now available to assist with any BLT, BLTR, BLTX or GTL Returns resulting from the recent EZ1 auto-conversion. The material can be stock or nonstock. The date of shipment of the material MUST be 4 months or less. Anything over 4 months will need RVP approval. The return will be…
In order to better define and describe quality defects reported in the Agile Claim Request tool, we have removed and replaced a few reason codes along with adding a few additional reason codes. Reason Code 1: Product Performance: Removed: Mixed Light Source Driver/Ballast Wrong Brightness / Wrong Color New Reason codes Added: Driver Not Working…
Agile Request for Claim now includes a field showcasing an RFWD if it is associated with an order.
ABL Payments is now available and will allow you to review your commissions paid for ABL orders. ABL Payments will replace the CSRT disk and reports that you currently receive on a monthly basis. The non-ABL functionality (including an Invoice application for non-ABL orders and the non-ABL portion of the Payments application) is coming soon…
Acuity Warranty Services is pleased to announce changes to our Labor Approval process and updates to the AGILE Request for Claim (RFC) tool! Labor When requesting labor on warranty claims with confirmed defects, we are now able to provide a standard allowable rate for the work to be performed. You will no longer need the…
We have improved the agile Payment application so you are now able to create a new non-ABL payment directly from an open payment record. After you created a non-ABL payment or have reviewed an existing record, you can click the New button and it will launch a new payment record. This feature will keep you…