Request For Claim RFWD Enhancement (03/20/2024)
Agile Request for Claim now includes a field showcasing an RFWD if it is associated with an order.
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Warranty Services: New Automated No Charge!
Acuity Warranty Services is pleased to announce our New Automated No Charge Service! Our warranty process includes different types of resolution. Whenever appropriate, a no charge authorization number may be provided to your agency. Let’s make this faster and simpler! Beginning December 5, 2016, when processing No Charge Replacements for warranty claims, Acuity will now…
Extended Agile Maintenance Window – Saturday October 19- Sunday 20
This weekend, in addition to our normal agile maintenance time of Sunday, we will also be performing some system upgrades on Saturday October 19th. This will impact users ability to access agile Order Management on Saturday and Sunday, with the application being available Monday morning.
New Site Contact Fields in Agile Claim Request
ByGlenton
With today’s release of the Agile Claim Request application we have added a new set of “Site Contact” fields. When populated these fields will allow the Warranty Service team to directly contact someone at the point of impact to get any additional information needed to process the claim or clarify any questions that arise. They…
ADC Quote Convert to Order
Converting Quotes to Orders is Now Available on ADC The new Convert Quote to Orders feature on Acuity Distributor Center (ADC) allows customers to place online orders directly converted from requested quotes. Tools & Training for You • NEW Convert Quote to Order Training Video for Agents • NEW Convert Quote to Order PowerPoint for Agents •…
Order Line Reports Now Include Filtering
ByLisa
Earlier this year, we deployed two reports under the Daily Summary tab in Order Management to provide details for order lines where the ship estimate has changed, or the line has passed the ship estimate. Based on agency feedback, we have added the ability to filter on all columns to allow you to better manage…
Non-ABL Manufacturer PO Updates in OM (4/18/2024)
ByKathleen
Updates have been made to the Non-ABL Manufacturer PO to better reflect overage and overage commission due. Preferences have also been added to set a default for including the agency split section and the overage section on the manufacturer purchase order. Preferences are set by clicking on Options/Preferences on the OM dashboard and selecting Preferences. …