Request For Claim RFWD Enhancement (03/20/2024)
Agile Request for Claim now includes a field showcasing an RFWD if it is associated with an order.
Updated Reason Codes in Agile Claim Request
In order to better define and describe quality defects reported in the Agile Claim Request tool, we have removed and replaced a few reason codes along with adding a few additional reason codes. Reason Code 1: Product Performance: Removed: Mixed Light Source Driver/Ballast Wrong Brightness / Wrong Color New Reason codes Added: Driver Not Working…
Administration | agile Mobile | General Information | Post Sales | Projects | Request for Assistance (RFA) | Request for Claim | Request for Warranty Deviation (RFWD)
Post Sales Update!
Acuity recently published an update on the Warranty Services / Post Sales Service initiative (10/7/19). We are excited about the changes we are making and looking forward to your feedback and suggestions on our progress. Please take a few minutes to review the communication below for important information on the new Warranty Services structure, claim process, system updates and…
Warranty Services: Exciting Process Updates!
Acuity Warranty Services is pleased to announce changes to our Labor Approval process and updates to the AGILE Request for Claim (RFC) tool! Labor When requesting labor on warranty claims with confirmed defects, we are now able to provide a standard allowable rate for the work to be performed. You will no longer need the…
Juno Lighting Group Warranty Claims Now Processing via AGILE RFC Tool!
April 28, 2017 Effective May 1, 2017, Post Sales warranty claims that contain Juno Lighting Group products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. Your Agile RFC Order number is simply your Agency number plus your 6-digit Juno Lighting Group Sales Order number. Sample Order Number = XXX-100068. This…
Warranty Services: New Automated No Charge!
Acuity Warranty Services is pleased to announce our New Automated No Charge Service! Our warranty process includes different types of resolution. Whenever appropriate, a no charge authorization number may be provided to your agency. Let’s make this faster and simpler! Beginning December 5, 2016, when processing No Charge Replacements for warranty claims, Acuity will now…
Acuity Distributor Center (ADC) | Administration | agile Mobile | Follow-Up | General Information | Orders | Post Sales | Product Search | Projects | Request for Claim | Request for Definition (RFD) | Request for Warranty Deviation (RFWD) | System Support
Mark Lighting Warranty Claims Now Processing via AGILE RFC Tool!
Effective August 15, 2016, Post Sales warranty claims that contain Mark Lighting products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. You are no longer required to email warranty requests to MarkLTGPostSales@acuitybrands.com for manual entry of your claim. Your Agile RFC Order number is simply your Agency number plus your…
Now LIVE! New AGILE RFC and Labor Claim Processes
Team, effective Monday 6/6/16, we rolled out enhancements to our AGILE Request for Claim and Labor Claims processes. We now facilitate 2-way communication between the AGILE RFC tool and the Post Sales Field Claims workbench. In addition, we have created a Contractor Payments Team to handle Labor claims, servicing our contractors directly. We are seeking…
New Releases for AGILE RFC (Request for Claim) and Labor Processes
As we strive to enhance your customer experience and explore opportunities to improve our processes, we are excited about the following updates effective June 6, 2016: Implementation of 2-way communication between Post Sales and AGILE RFC applications Launching a new Contractor Payment Center A significant change will be made in the way we communicate claims…
New Claims Request Enhancement!
The Agile Claim Request application has been enhanced to allow agents to add attachments to their claim requests after the initial submittal, regardless if the claim request has been accepted or remains in a pending status. The Acuity Post Sales team will receive an email once the attachment has been added to the claim request. This enhancement will improve communications between the agent and their Post Sales representative and help to reduce the claim cycle time.
Coming soon, agents will also be able to add comments to their claim request after its initial submittal. This feature will allow complete back and forth communications between the agent and their Post Sales representative within the Claim Request application; and, will be made available in the next enhancement release!
New Claims Request Enhancement!
In an effort to reduce future quality defects and the back-and-forth associated with certain claim types, we are making a change to the claim process. On Monday, October 5th, the Agile Claim Request application will include additional questions to be answered by the agent as part of their claim request submittal. The responses to these questions will help to determine the root cause of quality deficiencies for the following reason codes: Product Performance and Lighting Fixture Option Not Working Properly. Initially, providing answers to the questions will be optional. However, on Monday, November 2nd, answers to some of the questions will be required in order to submit a claim request.
Additional Claim Status details provided in Claims Request
Effective Wednesday, April 29th, the Agile Claim Request application will include functionality to provide agents claim status details from Post Sales. This functionality is expected to deliver agents additional visibility of their claims as they are being processed.
New Claim Request Search Functionality
The Agile Claim Request application now includes a new search feature. This functionality is easy to use and will assist agents in locating previously submitted claim requests on their dashboards.
Claim Request now supports Controls Specialty Product Families!
Effective Monday, March 2, the Agile Claim Request application will now include the Controls Specialty Product Families: LC&D, SSI, NLight, and Synergy. This feature is expected to provide faster visibility of required information to process your claim.
Enhancement to the Claim Request Application!
Effective Monday, November 24th, the Agile Claim Request application will include the following Specialty Product Families: Healthcare, Hydrel and Peerless in addition to the current regional support structure. This enhancement is expected to provide faster visibility of required information to process your claim.
Claim Request Application Now Available!
A new application has been implemented in Agile called Claim Request or Request for Claim (RFC) to improve the speed and accuracy of information required to open a claim and identify the problem sufficiently to implement a solution for the customer.