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New Document Upload Website…no longer dependent on ActiveX Controls/agile Webtools

ByKathleen

We are excited to report that the document upload functionality which uses the ActiveX controls aka agile webtools has been replaced with a new website implementation.   The document upload was replaced due to outdated technology and possible disruptions from time to time due to Microsoft patches.    Switching to a website to perform the document uploads…
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Post Sales Update!

ByTeresa Clark

Acuity recently published an update on the Warranty Services / Post Sales Service initiative (10/7/19). We are excited about the changes we are making and looking forward to your feedback and suggestions on our progress. Please take a few minutes to review the communication below for important information on the new Warranty Services structure, claim process, system updates and…

Request for Warranty Deviation (RFWD) – Application update

ByLinda

With the goal of improving overall response time on RFWD requests, several changes have been made to the RFWD form. We have expanded the Key Questions to include additional required fields. This information is critical to our ability to process your RFWD request. Having complete information at the time the request is submitted reduces the…
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Mark Lighting Warranty Claims Now Processing via AGILE RFC Tool!

ByTeresa Clark

Effective August 15, 2016, Post Sales warranty claims that contain Mark Lighting products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. You are no longer required to email warranty requests  to MarkLTGPostSales@acuitybrands.com for manual entry of your claim. Your Agile RFC Order number is simply your Agency number plus your…
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New agile Activities!

ByDavid Olejnik

Have you ever wanted to view a company record in contact management and see all activity with that account? Or open a project container and quickly view all tasks that have been completed for a given project? The new “Activities” tab is here to help you better manage these daily agile tasks and events.  In conjunction with the Activities tab we are also introducing agile Calendar, agile Tasks, and improvements to the Notes tab.
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Introducing Request for Warranty Deviation (RFWD)

ByChristi

Please welcome our newest addition to agile…..Request for Warranty Deviation (RFWD)! Starting today all requests for warranty deviations can be entered and managed through the new RFWD application. This new application will allow you to request changes to a product’s warranty straight from the quote line and send it to the Product Value Stream for…