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Mark Lighting Warranty Claims Now Processing via AGILE RFC Tool!

ByTeresa Clark

Effective August 15, 2016, Post Sales warranty claims that contain Mark Lighting products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. You are no longer required to email warranty requests  to MarkLTGPostSales@acuitybrands.com for manual entry of your claim. Your Agile RFC Order number is simply your Agency number plus your…
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Updated Returns Application

ByLisa

We have deployed an updated version of the Returns application that does not require flywheelsites.com to be in Compatibility View in order to enter a return. If you do not have it in compatibility view, you will continue to see Xs in the headers under the View Returns tab, but this will not impact you from viewing the status of a return request.

In addition to removing the need for compatibility view, we have made a few enhancements when entering a return from scratch.
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Cursing and Acuity Emails

ByLisa

Have you ever had a day where you felt the need to express yourself with a  passion that would make a sailor blush? It may be descriptive, but it won’t make it through to Acuity with our email filter settings.

We use filter logic that scans for choice word and, if contained, the filter will block the emails from getting to your intended recipient.  This would also include an email containing a fan company with an unfortunate name!
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agile Application Support for Windows 10

ByLisa

As you may have heard, Microsoft is releasing their new operating software, Windows 10 on July 29, 2015.  Corporately, we have been testing agile applications with pre-release versions of Windows 10, as well as some agencies have been beta users for Microsoft.

We are pleased to report that we have not experienced any problems or had any agency feedback of issues using Windows 10 with agile. We plan to continue our testing when the final release is made available on July 29th.
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Outlook 2013 Updates

ByLisa

Microsoft is deploying two new features to Outlook in June 2015.

Lync is changing to Skype for Business and Clutter will be added to your email.

 Clutter is actually a process that uses machine learning to move lower priority messages out of your inbox to a new CLUTTER folder.  The goal is to remove distractions and allow you to focus on important emails.
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Virus Alert

ByLisa

In the past two days we have had several agents reporting they have received emails that look like they are from a credible sender but it is a virus.  The subject can vary from “Electronic”, “Quote” or   “Document” but the attachment is Invoice32.zip. If you get this email, DO NOT open it and permanently delete…

Changes to Agency Support

ByLisa

Beginning November 10, 2014 we will change our phone support hours to 8:30 – 5:30 p.m. EST.  We are also upgrading our systems and implementing a new web-based support ticketing system, which you can use anytime. As soon as you have access, we encourage you to begin using the new ticketing system.  This will also…

Virus Update

ByLisa

We are continuing to receive calls regarding the CryptoLocker and other viruses infecting agencies workstations.  While it is important to have the latest version of Trend installed on your workstation and server, you still need to be careful about the attachments you open.  Trend can block obvious attacks but some of these viruses are more…