Sharing non-ABL order visibility in ADC enables customers to self-service for updates and tracking information. The ability to add a start date for non-ABL order visibility will alleviate agency concerns about historical orders that may have been entered with exposed overage. If an agent enters overage or commission on a REG line category, this will…
Distributors can now place ADC Product Search orders that are shipping out of their agent’s territory as long as the amount of the order is $1,000 or less. Orders larger than $1,000 are still not allowed and will require the distributor contact their agent for placement. This change will reduce the frequency of distributors having…
Distributors are often confused about how to place orders for Design Select Regional products that are produced at the Regional Manufacturing Centers (RMC). According to Acuity policy, any orders for products that are to be produced at the RMC must be entered by the agent in Agile Order Management and cannot be placed by Distributors…
As of Tuesday, November 5th, the ability to print future pricing has been turned on in Acuity Distributor Center (ADC) to support the upcoming price increase on December 9th. This feature will be available until the new pricing effective date. After that date, you will see the updated pricing as the current price. After logging…
As a reminder, Product Search users with the Agency Quick Quote role can create Agile Quotes and email them directly to customers from within the Product Search application. Simply create a basket of products by adding them to a cart, then click the Quote button, select your email attributes and click Submit. An Agile Quick…
Have you ever needed to contact the person who entered an order via ADC Product Search but had trouble interpreting their user id? Now, it is required that the distributor enter their name and email with each ADC order. To make it easy for the distributor, ADC will remember the user’s last entry and auto…
A new tab has been added to Product Search to make it easy to find all the Contractor Select products and check pricing and availability. If you would like to export this list, you can click on the ellipsis menu in the upper right and select, “Export Current View”. This visibility helps reinforce the Contractor…
In agile Quote, when approving a customer’s Acuity Distributor Center (ADC) quote for converting to an order, please be aware that only Instruction 37 (Lump Sum) will appear on the ADC order. All other Standard Instructions will not carry over to the ADC order. Adding Standard Instructions that do not carry over to ADC orders…
A new option is available in agile Quote that allows users to send an email notification to customers when their quote is ready to convert to an order in Acuity Distributor Center (ADC). From the ADC tab in Quote, when you click the Approved for Convert checkbox, a new dropdown menu will appear. From here,…
With the latest deployment of Product Search, the in transit values have been updated to remove any quantities already committed to orders. Additionally, the field has been renamed to Net In Transit to better describe the values that are displayed. This change will greatly improve the accuracy of the data and strengthen the confidence agents…
We have updated several of the icons in ADC to better reflect their functionality. Additionally, the location of the Order Status PDF email and the Excel Export icons have been relocated to the main toolbar in upper right corner. Summary of the changes:
Recent enhancements to the Product Search application include the following:
We recently deployed some enhancements that will improve your customer’s experience with ADC:
Distributors will now be able to see the product classification icons for all of the items in their ADC / Product Search cart. These icons are the same icons that are displayed in the Product Search results dashboard and will help with quickly identifying which products are part of an Acuity Brands program, such as…
Another step along our journey to having a modern, secure platform is the changeover of ADC from the HTTP protocol to HTTPS. HTTPS enhances ADC’s security by ensuring that all data transmissions are fully encrypted. In the coming weeks, a final security validation will be performed to certify ADC is fully and completely operational using…
The default date range for displaying order status in ADC has been increased from 90 days to 180 days. This change was made to improve the customer experience by minimizing the number of clicks required to find older orders. Now, if the order was entered in the last 6 months, it can easily be found…
Do you want to know which of your ADC users have the Place Order role? Or the Request Quote role? Or any of the other ADC roles? Well now you can! Simply login to ADC as an Administrator, navigate to the Admin tab, select your criteria and click Search! We now display all the ADC…
As of Monday November 6th, the ability to print future pricing has been turned on in Acuity Distributor Center (ADC) to support the upcoming price increase on December 4th. This feature will be available until the new pricing effective date. After that date, you will see the updated pricing as the current price. After logging into…
One of the popular features of ADC is the ability for your distributor to request a quote and the ability for an agent to send the distributor a Quick Quote from Agile that they can then convert to an order via ADC’s Product Search. We have recently made some enhancements to improve this feature: To…
The ability to print future pricing has been turned on in Acuity Distributor Center (ADC) to support the upcoming price increase on August 15th. This feature will be available until the new pricing effective date. After that date, you will see the updated pricing as the current price. After logging into ADC, click on the “My…
In conjunction with changes to ADC to incorporate the new Acuity Brands logo, there is also a new login page. The top section of the page is for distributors to login with their existing user name and password. Distributors can also reset their password and request a new user registration, similar to before. For agents…
The ability to print future pricing has been turned on in Acuity Distributor Center (ADC) to support the upcoming price increase on February 7th. This feature will be available until the new pricing effective date. After that date, you will see the updated pricing as the current price. After logging into ADC, click on the “My…
The ability to print future pricing has been turned on in Acuity Distributor Center (ADC) to support the upcoming price increase on November 15th.
We have added the ability to print future pricing in Acuity Distributor Center (ADC) to support the upcoming price increase. This feature is available until the new pricing effective date. After that date, you will see updated pricing as the current price. After logging into ADC, click on the “My Catalog” tab and the “Create Product…
We hope you have been using the Order Tracker in your daily activity of tracking orders. As you know, the Order Tracker presents a visual representation of the order lines showing where they are in the process. It also provides visual cues of issues with orders/lines that may delay processing along with informing you of…
We have added the ability to print future pricing in ADC to support an upcoming price increase. This feature is available until the new pricing effective date. After that date, you will see updated pricing as the current price. After logging into ADC, select the distributor from the Customer list Click on the My Catalog…
Voice of the customer indicated that distributors have been wishing for a way to make it easier to reorder their favorite products in ADC Product Search. Well they now have the ability to do this! There is a new User Preference that allows them to keep items in their cart after ordering. This allows them to build a list…
We are pleased to announce that we have enabled ADC users to opt in to receive shipment and delivery notifications in Acuity Distributor Center. Below are instructions for the distributors. Opting-In (a one-time activity for each user) Each ADC user must first opt-in to receive notifications. To do this, they log into ADC and go…
Agents and distributors can now view the Alternate Ship To address via ADC for both ABL & Non-ABL orders. If the order has an Alternate Ship To address, it will be visible in the left side panel of the Order Status tab. Additionally, both the Standard and Alternate Ship To will be visible in the…
With a recent agile and ADC improvement, you will now have visibility of additional financial documents directly on the Order’s document tab in agile and ADC. NEW documents you will now see on the documents tab of the order include: System generated Credit Memos (for Credits resulting in a return against that order) Manual Credit…
We are beginning a bi-monthly series of blogs to highlight agile functionality that you may not know about. Our first blog today highlights 3 features you will want to make sure to share with your distributors! LIVE ORDER STATUS LINK Are you inundated with calls from customers asking about the status of orders? Did you…
Agents now have the ability to export to Excel a list of all products that have distributor-specific pricing in Product Search. The export will include products that have a standing quote in addition to products that are priced through the Expanded Pricing application. The export will only return stock at the distributor’s local DC. To…
Converting Quotes to Orders is Now Available on ADC The new Convert Quote to Orders feature on Acuity Distributor Center (ADC) allows customers to place online orders directly converted from requested quotes. Tools & Training for You • NEW Convert Quote to Order Training Video for Agents • NEW Convert Quote to Order PowerPoint for Agents •…
Orders placed via ADC by the distributor now have the option of adding a manual drop ship address. Clicking on the ellipses icon will bring up a dialog box for entering the address. *Note – distributors are not able to enter a shipping address that is outside their agency’s territory.
The issue we reported with generating a PDF catalog from ADC has been resolved. It was corrected at the end of last week and we have monitored the application to validate the fix. Thanks for your patience while we resolved this. If you have any issues, please contact Agency Support at agencysupport@acuitybrands.com or 1-800-241-3638
This blog is to let you we are aware of an issue with ADC’s My Catalog PDF generation. We are currently working to resolve this issues. In the mean time please remind your Distributors that they can still download their My Catalog in a Excel/CSV format. From the “My Catalog tab” they can click the…
Recently a new tab called Recent Orders was added to ADC’s Product Search to allow distributors to view their ADC entered orders from the last 60 days. This new tab will also allow them to select lines from those orders and quickly order them again on a new order. See below for more details…
We have added the ability to print future pricing in ADC to support an upcoming price increase. This feature is available until the new pricing effective date. After that date, you will see updated pricing as the current price. After logging into ADC, select the distributor from the Customer list Click on the My Catalog…
We have added the ability to print future pricing in ADC to support an upcoming price increase. This feature is available until the new pricing effective date. After that date, you will see updated pricing as the current price. After logging into ADC, select the distributor from the Customer list Click on the My…
We have added the ability to print future pricing in ADC to support an upcoming price increase. This feature is available until the new pricing effective date. After that date, you will see updated pricing as the current price. After logging into ADC, select the distributor from the Customer list Click on the My Catalog…
Acuity Warranty Services is pleased to announce changes to our Labor Approval process and updates to the AGILE Request for Claim (RFC) tool! Labor When requesting labor on warranty claims with confirmed defects, we are now able to provide a standard allowable rate for the work to be performed. You will no longer need the…
In Product Search, you will find the RMC drop on the main page. It will display all series produced at an agent’s assigned distribution centers. Making a selection from the drop down will launch the RMC application. From there, select your desired product options to get an estimated ship date and price points.
The product long description is now available on the product search results grid. If the text exceeds the space provided hover your mouse over the long description field and a tool tip will display the complete description. The long description is also searchable in the Filter Criteria field. We have added a tool tip to…
April 28, 2017 Effective May 1, 2017, Post Sales warranty claims that contain Juno Lighting Group products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. Your Agile RFC Order number is simply your Agency number plus your 6-digit Juno Lighting Group Sales Order number. Sample Order Number = XXX-100068. This…
Effective August 15, 2016, Post Sales warranty claims that contain Mark Lighting products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. You are no longer required to email warranty requests to MarkLTGPostSales@acuitybrands.com for manual entry of your claim. Your Agile RFC Order number is simply your Agency number plus your…
The NEW My Catalog on Acuity Distributor Center (ADC) has officially launched! My Catalog is an electronic catalog of products built specifically for the distributor based on an Agency standing quote. Distributors will now have a better user experience when they build their customer catalog, which includes better product categorization and more product images. Additional features include:
We have been busy at work modifying the Acuity Distributor Center to meet the needs of our Holophane users. On 3/31/14, users logging into MyHolophane.com will be rerouted to the Acuity Distributor Center!
Starting March 12th, Acuity Distributor Center account management will be handled by your agency. Hopefully you had a chance to sit in on one of the training sessions. If not, please take a few minutes to review the video which can be found in this blog and on the agile Help tab under Agency Administration.
During the week of March 10, 2014, we will be putting Acuity Distributor Center account management into the hands of the agency. With this change comes the following enhancements:
During the week of March 10, 2014, we will be putting Acuity Distributor Center account management into the hands of the agency. With this change comes the following enhancements:
Are you and your distributors ready? On 9/24/13, the new Acuity Distributor Center (ADC) will replace the Lithonia Distributor Center (LDC). Hopefully you had a chance to participate in one of the agency training webinars and review the September 5th blog post containing the details of the coming changes. If you have not, please take a moment…
WHAT’S NEW A New Website The ADC website will have a new URL: www.acuitydistributorcenter.com.LDC.flywheelsites.com will continue to work but will re-route the users to the new site. No need to worry about popup blockers since the users have already enabled the new website with the last release. Minimum Browser Requirement It is important to note…
We continue to make enhancements to Acuity Distributor Center based on customer feedback. Here are some recent changes you may want to pass along to your customers.
We hope your customers are becoming more comfortable with the functionality of the new Acuity Distributor Center Order Status and E-Solutions. We have listened to our distributor’s feedback and continue to adjust the system to provide an optimum experience.
Here are some of the changes that have already been made and/or will be available next week.
We’re excited to announce that over the next few months, we will begin phasing in Acuity Distributor Center (ADC) to replace our current Lithonia Distributor Center (LDC) portal. We’re updating key functionality over the course of the next 6 months to make this portal even more user-friendly and faster than ever before. We’re beginning the…