More Agile Webinars Register Today (1/25/2024)
Ensure you reserve your spot and don’t miss out on these valuable learning opportunities.
ATTN: Users of the Outlook Email Add-In (1/22/2024)
A new version of the Outlook Email Add-In will be installed on Monday, January 22.
If you log out of your machine, this install should run automatically when you login on Monday and open Outlook. If the install does not run automatically, close Outlook and reopen it to be promoted to run the install.
agile Conversion to HTTPS (11/15/2023)
We continue our journey to modernize agile. The migration of agile Home and all of the agile applications from the HTTP protocol to HTTPS is a 3 step process. The first step was completed a few months ago with the changeover of the agile application URLs to HTTPS. This past weekend we completed step 2…
Administration | Contact Management | General Information | Orders | Projects | Request for Assistance (RFA) | Request for Definition (RFD) | Request for Warranty Deviation (RFWD) | Uncategorized | WQ 2.0
New Document Upload Website…no longer dependent on ActiveX Controls/agile Webtools
We are excited to report that the document upload functionality which uses the ActiveX controls aka agile webtools has been replaced with a new website implementation. The document upload was replaced due to outdated technology and possible disruptions from time to time due to Microsoft patches. Switching to a website to perform the document uploads…
Launching New & Improved Acuity Store
We are excited to announce that beginning April 27th, Acuity Brands will offer a one-stop shop for all of your literature and merchandise needs. The new Acuity Store is an enhanced user-friendly portal with improved search capabilities and trusted customer service. Users will also have greater access to competitively priced branded items with expedited shipping…
Administration | agile Mobile | General Information | Post Sales | Projects | Request for Assistance (RFA) | Request for Claim | Request for Warranty Deviation (RFWD)
Post Sales Update!
Acuity recently published an update on the Warranty Services / Post Sales Service initiative (10/7/19). We are excited about the changes we are making and looking forward to your feedback and suggestions on our progress. Please take a few minutes to review the communication below for important information on the new Warranty Services structure, claim process, system updates and…
Warranty Services: New Automated No Charge!
Acuity Warranty Services is pleased to announce our New Automated No Charge Service! Our warranty process includes different types of resolution. Whenever appropriate, a no charge authorization number may be provided to your agency. Let’s make this faster and simpler! Beginning December 5, 2016, when processing No Charge Replacements for warranty claims, Acuity will now…
Acuity Distributor Center (ADC) | Administration | agile Mobile | Follow-Up | General Information | Orders | Post Sales | Product Search | Projects | Request for Claim | Request for Definition (RFD) | Request for Warranty Deviation (RFWD) | System Support
Mark Lighting Warranty Claims Now Processing via AGILE RFC Tool!
Effective August 15, 2016, Post Sales warranty claims that contain Mark Lighting products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. You are no longer required to email warranty requests to MarkLTGPostSales@acuitybrands.com for manual entry of your claim. Your Agile RFC Order number is simply your Agency number plus your…
agile Calendar and Activities Enhancements
A number of enhancements have been released for agile Calendar, and for tasks and events created on the Activities tab in supported applications. agile Calendar In agile Calendar you can now customize which users are selected. Previously you could only pick between one person, or “All”. The default selection when first entering agile Calendar is…
Acuity Distributor Center Account Management and Training
During the week of March 10, 2014, we will be putting Acuity Distributor Center account management into the hands of the agency. With this change comes the following enhancements:
- Agency Visibility of your Distributor Users
- Agency Management of Distributor Accounts and Requests
- Enable agile Log In with Acuity Distributor Center for Visibility of All Customers
Agency Administration Training Available this Week!
A few weeks ago we deployed an updated Agency Administration application with improved functionality to assign and manage agile access within your agency. We are offering two 30 minute online training sessions to review the application enhancements: Tuesday November 19, 2013 at 4 p.m. Thursday November 21, 2013 at 9 a.m. If you are interested…
Acuity Distributor Center Open for Business!
During the week of March 10, 2014, we will be putting Acuity Distributor Center account management into the hands of the agency. With this change comes the following enhancements:
- Agency Visibility of your Distributor Users
- Agency Management of Distributor Accounts and Requests
- Enable agile Log In with Acuity Distributor Center for Visibility of All Customers