Request For Claim RFWD Enhancement (03/20/2024)
Agile Request for Claim now includes a field showcasing an RFWD if it is associated with an order.
Now Live! Improvements to the Stock Swap Program and Tools
We are now live with the enhancements to the Stock Swap program (aka Contract Based Inventory Adjustment) and the Returns Tool for this return type. These enhancements will improve the customer experience and increase productivity by expediting the entry and approval process through: Streamlined Entry by CI-Code or Catalog # Dedicated fields for the required…
Project Container Release Notes (4/21/22)
On Thursday, April 21st we released a new version of Project Container which included the following change: Addressed an issue which was causing an error on the Post Sales tab for select projects
Updated Reason Codes in Agile Claim Request
In order to better define and describe quality defects reported in the Agile Claim Request tool, we have removed and replaced a few reason codes along with adding a few additional reason codes. Reason Code 1: Product Performance: Removed: Mixed Light Source Driver/Ballast Wrong Brightness / Wrong Color New Reason codes Added: Driver Not Working…
New Site Contact Fields in Agile Claim Request
With today’s release of the Agile Claim Request application we have added a new set of “Site Contact” fields. When populated these fields will allow the Warranty Service team to directly contact someone at the point of impact to get any additional information needed to process the claim or clarify any questions that arise. They…
New “Stop Sale Return” Return Type in Agile Returns
With the latest release of Agile Returns, we have added a new Return Type called “Stop Sale Return”. Please click below to read the full details in the blog post.
Customer & Agent Returns Auto Approval
We are rolling out new changes to the Returns tool. Starting March 25th, 2020, Customer & Agent return requests will be evaluated by the system upon entry and will be auto approved if they are within guidelines. Click below to read the full details in our latest blog!
Administration | agile Mobile | General Information | Post Sales | Projects | Request for Assistance (RFA) | Request for Claim | Request for Warranty Deviation (RFWD)
Post Sales Update!
Acuity recently published an update on the Warranty Services / Post Sales Service initiative (10/7/19). We are excited about the changes we are making and looking forward to your feedback and suggestions on our progress. Please take a few minutes to review the communication below for important information on the new Warranty Services structure, claim process, system updates and…
Project Container – New ‘Post Sales’ Tab!
On 09/17/19 we deployed a new version of Project Container with a new “Post Sales” tab. You will now be able to see and open all Warranty Claims, No Charge Orders, and Returns associated to the Project. We are currently evaluating the ability to show warranty related “Bill & Credit” Orders and plan to include…
Warranty Services: Exciting Process Updates!
Acuity Warranty Services is pleased to announce changes to our Labor Approval process and updates to the AGILE Request for Claim (RFC) tool! Labor When requesting labor on warranty claims with confirmed defects, we are now able to provide a standard allowable rate for the work to be performed. You will no longer need the…
New RA Type in agile Returns
A new RA type is now available to assist with any BLT, BLTR, BLTX or GTL Returns resulting from the recent EZ1 auto-conversion. The material can be stock or nonstock. The date of shipment of the material MUST be 4 months or less. Anything over 4 months will need RVP approval. The return will be…
Juno Lighting Group Warranty Claims Now Processing via AGILE RFC Tool!
April 28, 2017 Effective May 1, 2017, Post Sales warranty claims that contain Juno Lighting Group products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. Your Agile RFC Order number is simply your Agency number plus your 6-digit Juno Lighting Group Sales Order number. Sample Order Number = XXX-100068. This…
Warranty Services: New Automated No Charge!
Acuity Warranty Services is pleased to announce our New Automated No Charge Service! Our warranty process includes different types of resolution. Whenever appropriate, a no charge authorization number may be provided to your agency. Let’s make this faster and simpler! Beginning December 5, 2016, when processing No Charge Replacements for warranty claims, Acuity will now…
Acuity Distributor Center (ADC) | Administration | agile Mobile | Follow-Up | General Information | Orders | Post Sales | Product Search | Projects | Request for Claim | Request for Definition (RFD) | Request for Warranty Deviation (RFWD) | System Support
Mark Lighting Warranty Claims Now Processing via AGILE RFC Tool!
Effective August 15, 2016, Post Sales warranty claims that contain Mark Lighting products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. You are no longer required to email warranty requests to MarkLTGPostSales@acuitybrands.com for manual entry of your claim. Your Agile RFC Order number is simply your Agency number plus your…
Now LIVE! New AGILE RFC and Labor Claim Processes
Team, effective Monday 6/6/16, we rolled out enhancements to our AGILE Request for Claim and Labor Claims processes. We now facilitate 2-way communication between the AGILE RFC tool and the Post Sales Field Claims workbench. In addition, we have created a Contractor Payments Team to handle Labor claims, servicing our contractors directly. We are seeking…
New Releases for AGILE RFC (Request for Claim) and Labor Processes
As we strive to enhance your customer experience and explore opportunities to improve our processes, we are excited about the following updates effective June 6, 2016: Implementation of 2-way communication between Post Sales and AGILE RFC applications Launching a new Contractor Payment Center A significant change will be made in the way we communicate claims…
Updated Returns Application
We have deployed an updated version of the Returns application that does not require flywheelsites.com to be in Compatibility View in order to enter a return. If you do not have it in compatibility view, you will continue to see Xs in the headers under the View Returns tab, but this will not impact you from viewing the status of a return request.
In addition to removing the need for compatibility view, we have made a few enhancements when entering a return from scratch.
Orders | Post Sales | Projects | Quotes | Request for Definition (RFD) | Request for Warranty Deviation (RFWD)
New agile Activities!
Have you ever wanted to view a company record in contact management and see all activity with that account? Or open a project container and quickly view all tasks that have been completed for a given project? The new “Activities” tab is here to help you better manage these daily agile tasks and events. In conjunction with the Activities tab we are also introducing agile Calendar, agile Tasks, and improvements to the Notes tab.
Improvements to agile Payments
We have improved the agile Payment application so you are now able to create a new non-ABL payment directly from an open payment record. After you created a non-ABL payment or have reviewed an existing record, you can click the New button and it will launch a new payment record. This feature will keep you…
Contact Management | Orders | Post Sales | Projects | Quotes | Reports
Non-ABL Explained!
Interested in learning about the Non-ABL capabilities in agile? Then this video series is for you. In less than twenty minutes you can discover how agile can process your Non-ABL business from start to finish.
- Overview (3:20)
- Setup (3:43)
- Sales Part 1 (3:12)
- Sales Part 2 (4:16)
- Post Sales (3:12)
Credit and Invoice Viewer Enhancement!
Check out this new enhancement which will enhance your ability to quickly determine if a credit memo has been issued.
We have added the ability to search for credit memos (or invoices) by date range. You can further narrow your search by selecting a specific customer in addition to a date range for quick retrieval.
Contact Management | Orders | Post Sales | Projects | Quotes | Reports
New agile Non-ABL Buy/Sell Functionality…
We’ve expanded non-ABL functionality to include your Buy/Sell business. Upgraded applications include Contact Management, Quote, Order Management, Invoices, Payments, and Reports. That means you can track your buy/sell business from the quote all the way through to the reporting process! We have created a video series to guide you through setting up and processing your…
Enhancements to agile ABL Payments
Now that you have had some time to familiarize yourself with agile ABL Payments, I’ll bet you are thinking…..sure would be nice if I could print or export the payment information for further analysis. Are there other things you were hoping to see added?
Introducing…agile Commission Reconciliation-ABL Payments
ABL Payments is now available and will allow you to review your commissions paid for ABL orders. ABL Payments will replace the CSRT disk and reports that you currently receive on a monthly basis. The non-ABL functionality (including an Invoice application for non-ABL orders and the non-ABL portion of the Payments application) is coming soon…