RFA Additions for Luminis and Juno (1/28/25)
Two new product options have been added to the following Request for Assistance (RFA) categories:
Changes to Design Services (12/2/2024)
Starting on December 1st, certain RFA requests will become paid services and will require that an order be placed for the service charge before the RFA will be completed. These RFAs will have an informational message at the top of the request and you will be required to check the box to acknowledge that you…
RFA Updated with Atrius Locator, Wayfinder and IOTA Connected STAR Gateway (2/29/2024)
Atrius Locator, Atrius Wayfinder and IOTA’s ISCG Connected STAR Gateway are now clearly defined product choices under the Internet of Things RFA product category. Whether requesting a Design, BOM (with layout), Submittal or Post Installation RFA, the new Internet of Things product options will help clarify the request. This enhancement will reduce the RFA entry…
Administration | Contact Management | General Information | Orders | Projects | Request for Assistance (RFA) | Request for Definition (RFD) | Request for Warranty Deviation (RFWD) | Uncategorized | WQ 2.0
New Document Upload Website…no longer dependent on ActiveX Controls/agile Webtools
We are excited to report that the document upload functionality which uses the ActiveX controls aka agile webtools has been replaced with a new website implementation. The document upload was replaced due to outdated technology and possible disruptions from time to time due to Microsoft patches. Switching to a website to perform the document uploads…
RFA Modification – Submit/Resubmit Messaging
When submitting or resubmitting from within the modification form, you will now see a message stating not to close any windows after pressing the submit/resubmit button. This is critical because if the form is closed before the submit/resubmit call has completed, an Acuity work-queue will not generate, which will delay the processing of your request….
Administration | agile Mobile | General Information | Post Sales | Projects | Request for Assistance (RFA) | Request for Claim | Request for Warranty Deviation (RFWD)
Post Sales Update!
Acuity recently published an update on the Warranty Services / Post Sales Service initiative (10/7/19). We are excited about the changes we are making and looking forward to your feedback and suggestions on our progress. Please take a few minutes to review the communication below for important information on the new Warranty Services structure, claim process, system updates and…
New RFA request type of Modification will be replacing RFD
Starting on Wednesday June 5, any new requests for modified products should be entered using the Agile Request for Assistance (RFA) application. Just like with RFD, you can create your RFA modification request from a quote line. You can also initiate the process from the RFA dashboard or the Request tab of the Project Container. You will…
RFA Updates
We have made several updates to Request for Assistance. We have adjusted the “When do you need this by?” question so that it first presents you with the estimated completion date based on the lead-time for that request type. If the estimated completion is satisfactory you can select that as your need by date. If…
Enhancements to Request for Assistance for Post Installation Assistance
Post Installation Assistance is rolling out several enhancements to increase our level of service and provide additional visibility to requestors. Updates to Post Installation Assistance types These updates include: Changing Startup to Onsite Startup Changing Paid Techday to Onsite Training Changing Service Plan Visit to Onsite Service Plan Visit The addition of the following assistance…
New RFA request type of Takeoff/Lighting BOM
Under the assistance type of BOM, you will see a new secondary selection of Takeoff/Lighting BOM. This request type is to be used to ask for a bill of material based upon reflected ceiling plans and project specific details. The available products on this request type are our Architectural Lighting Brands (Peerless, Mark Lighting, Winona,…
Record Submittals Now Available in RFA for Architectural Lighting (Mark, Peerless, Winona, Hydrel, or Grad Products).
This change means that you can select Record Submittals when entering your RFA instead of adding it to the notes.
Architectural Lighting Submittals- BOM’s Now Available
At Acuity Brands, we value our relationship with our agents. We are excited to announce that effective January 24, 2018, all Architectural Lighting Submittals will now have a full Bill of Material available. Simply click on the “BOM” tab of your completed RFA to view your full Bill of Material. With the click of a…
On Monday, October 2nd RFA will be expanded to include Photometric Layout requests for all Acuity brands.
Photometric Layout request type should be used when requesting a Point by Point calculation. All Lighting Design requests previously submitted via email to lightingdesign@acuitybrands.com will now need to be submitted through the RFA tool. Please be mindful of the following when submitting your Photometric Layout requests to minimize delays: Projects with multiple locations will require a…
Request for Assistance has been expanded to include Atrius products (for example, Atrius Spaces, launching August 4th)
Atrius products will require an on-site startup (similar to Controls products today), so you will now find the Atrius brand under request type of “Post Installation – Startup Scheduling.” A “Post Installation – Site Audit Scheduling” will be necessary if a contractor is not be available to document device locations within the space at time…
Coming soon! Request for Assistance to be expanded to include the following brands: Lithonia Linear, Winona, Mark, Peerless, Healthcare, and Hydrel.
Request for Assistance, request type of Submittal, will be expanded to include the following brands: Lithonia Linear, Winona, Mark, Peerless, Healthcare, and Hydrel (for Hydrel only RFDs) . Use the links below to join us for a brief training. Select one of the times listed for your zone that best fits your schedule. Each zone…
New Round of agile – Request for Assistance Enhancements!
These enhancements include: Service Lines have now been combined with the BOM/Schedule, Recent & Favorites, the ability to save a View, new field on the RFA header of approved submittal requests called “Drawing Submittal Status”, Reloc is now under its own brand in the product selector, and we now include a link to the request when an email is initiated using the Email icon.
Request for Assistance – Agents Can Now Share the “Additional Information” Note with Request for Assistance Approvers!
By default the Additional Information note is not shared with Acuity. To share all text in the Additional Information section of the notes tab click into the form to launch the text editor, input your text, then check the share with Acuity box. Once you have shared your note the title will indicate this by displaying Shared with Acuity. At this time the ability to share the Additional Information note is only available in Request for Assistance.
Request for Assistance Mobile!
Request for Assistance is now available on your mobile device! From your device just launch your browser and go to http://rfa.flywheelsites.com/dashboard. Then login with your credentials. A brief user guide on mobile can be located under the help tab of agile or by clicking here http://helpshared.flywheelsites.com/HelpLibrary/AgileRFA/agile%20Request%20For%20Assistance%20Mobile%20User%20Guide.pdf
Request for Assistance and Schedule Builder Enhancements!
Request for Assistance – Preferred Rep Contact, Advanced Search Enhancements, O&M Manual, and more. Schedule Builder – Select All Function, Ability to Export a Shared Corporate Schedule, Carry Over Version Specific Notes.
Request for Assistance – Paid Techday Requests
You can now request paid techdays for Controls products on your project’s orders through the Request for Assistance application! This option is available for new requests and is located under the Post-Installation dropdown in the Request wizard. Paid techday advises your PM that you need a troubleshooting visit scheduled by the date you list on the request. The…
Request for Assistance – Advanced Search, Save As New, and Other Enhancements
Advanced Search Introducing Advanced Search! This can be accessed via the dropdown next to the Search button. Once selected, you will then be taken to a screen where you can set up custom filters and date ranges. After you select a filter, you can then use the “Next” and “Back” buttons to select additional filters,…
Request for Assistance – Post-Installation Services
You can now request post-installation services on your project’s orders through the Request for Assistance application! This option is available for new requests. You will find both Startup Scheduling and Graphical Interface options under the Post-Installation dropdown in the Request wizard. Startup scheduling advises your PM that you need a startup scheduled on the date…
Request for Assistance – Submittal Preprogramming
You can now request factory preprogramming for the LC&D components on your project through the Request for Assistance application! This option is available for new submittal requests, or revisions of existing submittals. You will find the Preprogramming option under the Submittal dropdown in the Request wizard. Please note that just like on other submittal requests…
Introducing Request for Assistance
The Request for Assistance application is designed to provide you an easy way to obtain assistance from the Acuity Solutions team. You can currently select from design, BOM, and submittal requests for Controls products, but we are planning on expanding this to encompass other types of assistance and product lines in the future. To get…