A notification light for system alerts is now visible in Agile. It is located next to the TechConnect icon in the top toolbar of Agile. Users should refresh the page for updates to the icon. Users can then click on the TechConnect icon for more information about the alert. For more information about TechConnect, click…
ABL Tech is excited to announce the upcoming launch of TechConnect, a centralized information repository for customer-facing systems including Agile and ADC.
Effective May 1st, 2024, FusionViewer will no longer be available. Moving forward, please use Agile’s Project Container and Quote applications for project management and quoting needs, respectively. This discontinuation allows us to focus our resources on applications that drive greater usage and value among our users. If you have any questions or concerns regarding FusionViewer,…
For the past few months the Orders Domain team has been working hard to make updates to Agile Order Management (Agile OM) that would give users the ability to navigate through lists of orders with the ease of Order Status 3. These updates mainly included changes to our Dashboard and Search functionality. With these updates…
A new version of the Outlook Email Add-In will be installed on Monday, January 22.
If you log out of your machine, this install should run automatically when you login on Monday and open Outlook. If the install does not run automatically, close Outlook and reopen it to be promoted to run the install.
To support the upcoming rebranding of the UPR market segment, to be announced January 15th, starting January 11th you will see the following changes in agile Project Container, Quotes, and Order Management. Changes have also been made to the National Account application to reflect these same definitions used across Acuity.
Enrollment is now open on Acuity Academy, and we have some fantastic courses starting soon. Ensure you reserve your spot and don’t miss out on these valuable learning opportunities! To register, click HERE to navigate to Acuity Academy. Agents, if you need assistance with you log in, please see blog posted on 10/13/23. Corporate users, click…
We are excited to report that the document upload functionality which uses the ActiveX controls aka agile webtools has been replaced with a new website implementation. The document upload was replaced due to outdated technology and possible disruptions from time to time due to Microsoft patches. Switching to a website to perform the document uploads…
On February 13th, 2023 we are launching a new home for all your financial accounting requests and questions. If you use a bookmarked or saved the URL to the old Customer Financial Assistance (CFA) tool, as of February 13th, you will be automatically redirected to the new webpage. If you wish to bookmark the new…
Microsoft has announced that it will retire and no longer support Internet Explorer 11 as of June 15, 2022. Instead, customers should use Microsoft Edge, which supports business-critical, legacy Internet Explorer sites and also provides a faster, more modern experience for everything else. What does this mean for you? Microsoft Edge will need to be…
In an effort to improve our processes, we have reconstructed the Customer Financial Assistant (CFA) and the request form for credit memos and manual bills. When visiting the CFA, you will notice a new option titled, Billing (Invoicing Issues). Selecting this option, allows you to submit requests for Incorrect Billed Customer, PO Updates to Invoices,…
Two new tools are now available to help you with Spec Registrations in Agile: Spec Registration Agency User Guide – is a great reference for how to create, submit, accept and track spec registrations in Agile. This new tool can be found on the Agile HELP tab. Spec Registration Training Video – is a tutorial…
Earlier this year, we deployed two reports under the Daily Summary tab in Order Management to provide details for order lines where the ship estimate has changed, or the line has passed the ship estimate. Based on agency feedback, we have added the ability to filter on all columns to allow you to better manage…
Username lookup is now live for all corporate users in the new agile homepage! As we had in legacy agile, you can search by entering the user ID. Contact information results will provide first and last name, email, and phone.
Keep your profile updated! You can access your profile by clicking the down arrow next your name in the blue application bar. If you have more than one persona, you can view your current persona in the title bar. You can also make updates to your name, phone number and default rep. Click Update Profile to save your changes. (Note: Corporate users can only update default…
The Acuity Brands Life Safety Catalog is a comprehensive look at the industry’s largest portfolio of emergency lighting solutions. Printed copies are now available for ordering!
This notice covers the following topics: nUpdater Update – Introducing custom screensaver uploads through nUpdater for the nPOD TOUCH. nPOD GFX End of New Sales – Effective July 31st, 2021, we are ending new sales of most nPOD GFX variants. nUpdater Update In order to further reduce startup times for jobs that include the nPOD TOUCH, we have released a custom screensaver interface in the nUpdater application that reduces typical upload times by ~75% when compared to upload…
We have extended our go live date to Monday 7/26/21! We want to ensure everyone has had the opportunity to test out logging in! A new agile Home will be deployed on JULY 26th that will utilize the latest software technology and security login process! With the launch of the new agile Home, you will login to agile with your Outlook email address. (NOTE: the new agile Home is compatible with IE 11 and…
A new agile Home will be deployed on JULY 21st that will utilize the latest software technology and security login process! With the launch of the new agile Home, you will login to agile with your Outlook email address. (NOTE: the new agile Home is compatible with IE 11 and Edge (in compatibility mode) Please complete these steps from the blog dated 6/28/21 or in the attached user guide between JUNE 29th and JULY 21st to make sure you will be able to access agile on…
A new agile Home will be deployed on JULY 21st that will utilize the latest software technology and security login process! With the launch of the new agile Home, you will login to agile with your Outlook email address. (NOTE: the new agile Home is compatible with IE 11 and Edge (in compatibility mode) Please complete these steps from the blog dated 6/28/21 or in the attached user guide between JUNE 29th and JULY 21st to make sure you will be able to access agile on…
A new agile Home will be deployed on JULY 21st that will utilize the latest software technology and security login process! With the launch of the new agile Home, you will login to agile with your Outlook email address. To prepare your email account for our new login, Microsoft will send an email on June…
We have added the ability to print future pricing in ADC to support an upcoming price increase. This feature is available until the new pricing effective date. After that date, you will see updated pricing as the current price. After logging into ADC, select the distributor from the Customer list Click on the My Catalog…
REASONS FOR DATE CHANGES ARE HERE! If a reason for a date change has been provided, you will now see this in the form of an alert in the Order Tracker. Examples include having to push out the ship date due to short parts… …and the good news is that you’ll also see reasons for improvements, like pulling in the ship date to expedite your…
Agile is a key business system for both you and Acuity, enabling us to collaborate in a digital, real-time approach that gives us a significant advantage over our competitors. We have been making a multi-million-dollar investment over the last year to upgrade the infrastructure platform that enables the agile applications you use every day. This is a focused effort to optimize our hybrid datacenters and…
Tuesday our Dallas data center experienced a network outage involving the virtual switches connecting our agile application servers to the agile Database. This was an extremely rare type of issue that should not have occurred given the redundancy and resiliency we have built into our systems. While we could have rolled over the systems to…
Have you ever wished that the order status screen in agile Order Management was easier to decipher and answered the question Where’s My Stuff? Your wish has come true! Introducing…the Order Tracker! The Order Tracker is a new tool that provides an in-depth visual representation of the status of each line of an order, depicts…
You can now subscribe to an order to receive shipment notifications at order placement time! On the Place Order Screen, simply click the notifications icon to subscribe. Remember, you can subscribe for yourself by selecting the Shipment Notifications option in the dropdown, or your can subscribe for other agency co-workers, including yourself, by selecting the Shipment Notifications…
You asked and we listened! You can now subscribe to an order for shipment notifications and select a fellow agency user to receive the notification! When you click the notification icon, select Shipment Notification Multi-User. If you are just subscribing for yourself, you can continue to use the Shipment Notification option. This will bring up a list of users…
We are pleased to announce that we have enabled ADC users to opt in to receive shipment and delivery notifications in Acuity Distributor Center. Below are instructions for the distributors. Opting-In (a one-time activity for each user) Each ADC user must first opt-in to receive notifications. To do this, they log into ADC and go…
On Saturday September 26th, 2020 in addition on to our normal weekend agile maintenance time of Sunday, we will also be performing some system upgrades. This will impact users ability to access agile on Saturday and Sunday, with the system being available Monday morning.
On Saturday September 26th, 2020 in addition on to our normal weekend agile maintenance time of Sunday, we will also be performing some system upgrades. This will impact users ability to access agile on Saturday and Sunday, with the system being available Monday morning.
Checking on orders to see if they shipped and tracking orders to make sure they are delivered can be very time consuming. We are excited to announce a new feature in agile called Shipment Notifications! Shipment Notifications We are excited to announce that you now have the ability to opt in and subscribe to orders…
When submitting or resubmitting from within the modification form, you will now see a message stating not to close any windows after pressing the submit/resubmit button. This is critical because if the form is closed before the submit/resubmit call has completed, an Acuity work-queue will not generate, which will delay the processing of your request….
We are excited to announce new enhancements for Agile! Starting today you will see new navigation of Agile in preparation for the new Agile Home which will be coming soon. Updating the tabs allows for a more user friendly experience. Below is a list of the new tabs and location of the apps for each…
We are excited to announce that beginning April 27th, Acuity Brands will offer a one-stop shop for all of your literature and merchandise needs. The new Acuity Store is an enhanced user-friendly portal with improved search capabilities and trusted customer service. Users will also have greater access to competitively priced branded items with expedited shipping…
You previously received a notification that we were making changes in Agile to our construction category codes for us to more accurately report on end use application of products. Additionally, your Customer Care Specialist reached out to your teams asking them to update any unknown projects in the backlog. We appreciate your support in accurately…
COVID-19 continues to cause many challenges across the world, our industry and your businesses. We are fortunate to work in an industry that in most cases is considered essential and is still able to operate, while maintaining the health and safety of our associates and customers. At this time, it is more critical than ever…
We have heard from a lot of Distributors that they would like to be able to estimate the # of pallets they will be receiving. To help communicate Pallet Qty and Estimated Pallets, we have created a new agile Quote feature. In the Quote application, you can now add Pallet Qty to your quote line…
We are rolling out new changes to the Returns tool. Starting March 25th, 2020, Customer & Agent return requests will be evaluated by the system upon entry and will be auto approved if they are within guidelines. Click below to read the full details in our latest blog!
Acuity Brands Agents and Sales Representatives, We are pleased to announce upgrades to the ROAM® platform which enhance system security and enable new installations of the product to meet the requirements of California Civil Code Title 1.81.26, Security of Connected Devices, approved under Senate Bill 327 (2018) (“SB-327”). The upgrades consist of: • Moving ROAM…
We are beginning a bi-monthly series of blogs to highlight agile functionality that you may not know about. Our first blog today highlights 3 features you will want to make sure to share with your distributors! LIVE ORDER STATUS LINK Are you inundated with calls from customers asking about the status of orders? Did you…
On Monday, December 16th we deployed a new version of the Agile Return tool with improved Stocking Flag logic. The Return application will now inform you if a product is Stock, Non-Stock, or Phased Out. Please note that with the exception of “ABL Product Issue” returns Phased Out items are no longer active stock products and are not…
Acuity recently published an update on the Warranty Services / Post Sales Service initiative (10/7/19). We are excited about the changes we are making and looking forward to your feedback and suggestions on our progress. Please take a few minutes to review the communication below for important information on the new Warranty Services structure, claim process, system updates and…
This weekend, in addition to our normal agile maintenance time of Sunday, we will also be performing some system upgrades on Saturday October 19th. This will impact users ability to access agile Order Management on Saturday and Sunday, with the application being available Monday morning.
The issue we reported with generating a PDF catalog from ADC has been resolved. It was corrected at the end of last week and we have monitored the application to validate the fix. Thanks for your patience while we resolved this. If you have any issues, please contact Agency Support at agencysupport@acuitybrands.com or 1-800-241-3638
This blog is to let you we are aware of an issue with ADC’s My Catalog PDF generation. We are currently working to resolve this issues. In the mean time please remind your Distributors that they can still download their My Catalog in a Excel/CSV format. From the “My Catalog tab” they can click the…
The moment you have been waiting for has now arrived! Agents can dynamically create Arch Ambient Submittals starting August 26th. Agents will now have the ability to create their own submittal packages for standard Architectural Ambient (linear and non-linear) products in minutes using Agile Product Configurator or AgileMobile. No more having to create an RFA….
After a decade, we are decommissioning the Controls Designers.
We have made improvements with project document sharing in the Spec Registration process. When submitting a project for registration approval, the spec rep will now have to “share” their specification related documents with the territory rep. Previously, all documents uploaded by the spec rep were visible to the territory rep which sometimes exposed documents that…
Starting on Wednesday June 5, any new requests for modified products should be entered using the Agile Request for Assistance (RFA) application. Just like with RFD, you can create your RFA modification request from a quote line. You can also initiate the process from the RFA dashboard or the Request tab of the Project Container. You will…
We have added the ability to print future pricing in ADC to support an upcoming price increase. This feature is available until the new pricing effective date. After that date, you will see updated pricing as the current price. After logging into ADC, select the distributor from the Customer list Click on the My Catalog…
With the recent changes to Agile Product Search, identifying products discounted to clearance prices is easier than ever. Clearance products are available while supplies last and the price no longer applies when items are depleted. To ensure you are seeing Clearance items in your search make sure it is selected in your product options To…
We have made several updates to Request for Assistance. We have adjusted the “When do you need this by?” question so that it first presents you with the estimated completion date based on the lead-time for that request type. If the estimated completion is satisfactory you can select that as your need by date. If…
Post Installation Assistance is rolling out several enhancements to increase our level of service and provide additional visibility to requestors. Updates to Post Installation Assistance types These updates include: Changing Startup to Onsite Startup Changing Paid Techday to Onsite Training Changing Service Plan Visit to Onsite Service Plan Visit The addition of the following assistance…
Beginning on Wednesday 10/24/18, all orders placed for Peerless, Mark, Hydrel, Grad and Healthcare will be evaluated by the system to determine if a review is required before beginning production. This evaluation will identify any architectural linear lines on the order and determine if they meet the new submittal governance criteria. This new process will…
We have enhanced the Product Search application to make it easier to identify clearance items across the distribution centers. In Product Search, click on the Clearance tab The new Clearance Details Export button will provide an export that will show all Clearance items with enhanced product details The export provides the description, stocking location, quantity available and…
If a LightQuick order is entered with pricing on lines below new announced price levels, the shipment of those lines might be delayed due to the time required to resolve and clear pricing holds. If this situation occurs Acuity may choose to not apply expedited freight to those lines if that line cannot be shipped same…
We have added the ability to print future pricing in ADC to support an upcoming price increase. This feature is available until the new pricing effective date. After that date, you will see updated pricing as the current price. After logging into ADC, select the distributor from the Customer list Click on the My Catalog…
Under the assistance type of BOM, you will see a new secondary selection of Takeoff/Lighting BOM. This request type is to be used to ask for a bill of material based upon reflected ceiling plans and project specific details. The available products on this request type are our Architectural Lighting Brands (Peerless, Mark Lighting, Winona,…
Distributors now also have the ability to create a shortcut directly to Product Search on their mobile device. To create the short cut, distributors should launch their mobile browser and type productbrowse.flywheelsites.com into the address bar, then login with their ADC credentials. Once logged in, they can add the app to their home screen…
Acuity Warranty Services is pleased to announce changes to our Labor Approval process and updates to the AGILE Request for Claim (RFC) tool! Labor When requesting labor on warranty claims with confirmed defects, we are now able to provide a standard allowable rate for the work to be performed. You will no longer need the…
Starting on June 14th, the in transit quantity will be listed on the product details screens through Product Search. This information will be available for agencies only within Agile Product Search.
In the near future, we will also be adding the hyperlink to see the Estimated Arrival Date at the corresponding DC. Please continue to send feedback regarding the new search capabilities to lightquick@acuitybrands.com as we continue to incorporate suggested improvements and updates.
On Tuesday May 15th, the existing Product Search will be replaced with a new Product Search in support of the launch of the new LightQuick and Contractor Select programs. It will be located under the Orders tab of agile. It will also be found within Acuity Distributor Center. Product Search will offer a new look…
This change means that you can select Record Submittals when entering your RFA instead of adding it to the notes.
As we continue to make improvements to the RFWD process, we’re excited to announce we have consolidated the approval letters into a single acceptance letter for all approved RFWD requests where multiple product groups are involved. The format of the letter will remain the same; however, the list of fixtures will now include all fixtures…
Over the past several months, we have taken a focused look at the agile applications and have been making changes to optimize the code and server load to provide an improved user experience. On January 24, 2018, we deployed an updated version of Order Management that significantly improved the time it took to open a new hold order and edit the header by approximately 50%.
You have experienced several Agile outages over the last couple of weeks. Our team is continuing to work on resolving the problem, which is happening within our core network infrastructure. Agile crashed on January 18th, January 23rd, twice on January 24th, and again this morning (January 31st). In each instance, we contained the issue. We now have a playbook for containing the issue if it happens again, including a monitoring tool that provides “early warning” for this type of event. This morning’s outage was contained to 30 minutes of downtime. We apologize for any inconvenience this may have caused you.
We have recently made enhancements in agile mobile Product Search to allow for product type filters, the ability to see customer standing quote pricing, and, if applicable, visibility to inventory at a field warehouse. Remember that agile mobile is a website that you can access on any mobile device as well as your laptop by…
We are pleased to announce that we have added Project functionality to the agile mobile application. Now when you log in, you will see a Projects tab on your main screen.When you click on it, you will have the ability to see: Last 50 or Last 100 Projects updated My Projects where you have created…
Photometric Layout request type should be used when requesting a Point by Point calculation. All Lighting Design requests previously submitted via email to lightingdesign@acuitybrands.com will now need to be submitted through the RFA tool. Please be mindful of the following when submitting your Photometric Layout requests to minimize delays: Projects with multiple locations will require a…
Atrius products will require an on-site startup (similar to Controls products today), so you will now find the Atrius brand under request type of “Post Installation – Startup Scheduling.” A “Post Installation – Site Audit Scheduling” will be necessary if a contractor is not be available to document device locations within the space at time…
With the recent Juno integration, we have received feedback that distributors do not see as many stock items priced in the Acuity Distributor Center as were previously seen in Juno Ecommerce. We have also heard that adding product and managing Juno price lists are not as streamlined as you would like. To address these issues,…
You will now see a Copy icon in the Request Information section of the RFD. This feature will help you more quickly submit similar RFD requests to Acuity. Rather than completing each request form separately and submitting each request one at a time, the new Copy feature allows you to quickly copy information from one…
As we have announced through sales letters and web training, we have made significant changes in agile to assist with the integration of Juno into the Acuity Business processes. Below are some agile enhancements that will make the process of Quoting and Ordering Juno products even easier! Crossover Application The Crossover application assists with crossing over old…
April 28, 2017 Effective May 1, 2017, Post Sales warranty claims that contain Juno Lighting Group products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. Your Agile RFC Order number is simply your Agency number plus your 6-digit Juno Lighting Group Sales Order number. Sample Order Number = XXX-100068. This…
To support the new Architectural Products and Services Team led by Rick Earlywine, announced earlier this month, Acuity Brands is adjusting the product hierarchy in our reporting systems to focus on the brands that drive this segment of the business. This will include Peerless, Winona, Healthcare, Mark and Hydrel. What does this mean for you? Increased…
Request for Assistance, request type of Submittal, will be expanded to include the following brands: Lithonia Linear, Winona, Mark, Peerless, Healthcare, and Hydrel (for Hydrel only RFDs) . Use the links below to join us for a brief training. Select one of the times listed for your zone that best fits your schedule. Each zone…
WQ 2.0 now has the ability to upload Documents and Notes to your workqueues as well as several other new enhancements and fixes. For more information on these latest changes check out this blog post!
Acuity Warranty Services is pleased to announce our New Automated No Charge Service! Our warranty process includes different types of resolution. Whenever appropriate, a no charge authorization number may be provided to your agency. Let’s make this faster and simpler! Beginning December 5, 2016, when processing No Charge Replacements for warranty claims, Acuity will now…
Over the weekend, we need to upgrade the code in agile that is an important part of our security measures. This setup contains some key components for agile, the most important of which is document upload. You will need to follow the instructions below to make sure that agile is working properly. Once we publish…
These enhancements include: Service Lines have now been combined with the BOM/Schedule, Recent & Favorites, the ability to save a View, new field on the RFA header of approved submittal requests called “Drawing Submittal Status”, Reloc is now under its own brand in the product selector, and we now include a link to the request when an email is initiated using the Email icon.
We are pleased to announce the Holophane PESCO sales funnels. These funnels are designed to be a visual representation of your backlog and will enable you and your manager to quickly drill down into your sales pipelines. These funnels are built from the data you have provided within Agile quotes. Keeping your sales process updated in…
We are pleased to announce another agile capability enhancement for Mark Lighting. Effective 10/17/2016, all Mark Lighting products will be CIP enabled.
We are pleased to announce several new Agile enhancements that will make doing business with Juno much easier: Visibility of Juno distributor stock quotes, Juno inventory in Agile Product Search, System generated hyperlinks from Agile OM to Juno eCommerce order, and Enhanced Auto-complete nomenclature. New training video now available!
A drop down menu for selection of important partners in the unplanned Renovation market will be added to agile on September 6th. ESCO’s (Energy Service Companies) and LMC’s (Lighting Management Companies) are critical customers for our distributors to be successful in the Renovation market, and by enhancing the drop down menus with a pre-populated list…
Effective August 15, 2016, Post Sales warranty claims that contain Mark Lighting products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. You are no longer required to email warranty requests to MarkLTGPostSales@acuitybrands.com for manual entry of your claim. Your Agile RFC Order number is simply your Agency number plus your…
Team, effective Monday 6/6/16, we rolled out enhancements to our AGILE Request for Claim and Labor Claims processes. We now facilitate 2-way communication between the AGILE RFC tool and the Post Sales Field Claims workbench. In addition, we have created a Contractor Payments Team to handle Labor claims, servicing our contractors directly. We are seeking…
As we strive to enhance your customer experience and explore opportunities to improve our processes, we are excited about the following updates effective June 6, 2016: Implementation of 2-way communication between Post Sales and AGILE RFC applications Launching a new Contractor Payment Center A significant change will be made in the way we communicate claims…
In this latest release we are introducing improvements to: print, the calculator function, mini totals dialog, and more.
Project Container now allows you to track the status of your submittal packages. You can access the new drop down in any new or existing projects. Based on feedback from a number of agencies, the existing default list includes these options: Pending, In Process, Issued / Approval Required, Returned / Changes Required, Approved, and Waived. …
You can now request post-installation services on your project’s orders through the Request for Assistance application! This option is available for new requests. You will find both Startup Scheduling and Graphical Interface options under the Post-Installation dropdown in the Request wizard. Startup scheduling advises your PM that you need a startup scheduled on the date…
You can now request factory preprogramming for the LC&D components on your project through the Request for Assistance application! This option is available for new submittal requests, or revisions of existing submittals. You will find the Preprogramming option under the Submittal dropdown in the Request wizard. Please note that just like on other submittal requests…
In this latest release we have added a new date column to the documents grid called “Upload Date”. This will display the date and time the file was uploaded into agile. We are also providing you with the ability to group uploaded documents by the various column headings. For example you can now group documents so they are displayed according to who they were uploaded by.
We deployed a new version of Documents on Tuesday in an effort to increase performance; particularly around projects with hundreds of documents. The Documents tab will now load in a matter of seconds. As part of this increased performance Documents will now have paging at the bottom of the screen. The default number of items displayed is…
Have you ever had a day where you felt the need to express yourself with a passion that would make a sailor blush? It may be descriptive, but it won’t make it through to Acuity with our email filter settings.
We use filter logic that scans for choice word and, if contained, the filter will block the emails from getting to your intended recipient. This would also include an email containing a fan company with an unfortunate name!
As you may have heard, Microsoft is releasing their new operating software, Windows 10 on July 29, 2015. Corporately, we have been testing agile applications with pre-release versions of Windows 10, as well as some agencies have been beta users for Microsoft.
We are pleased to report that we have not experienced any problems or had any agency feedback of issues using Windows 10 with agile. We plan to continue our testing when the final release is made available on July 29th.
Microsoft is deploying two new features to Outlook in June 2015.
Lync is changing to Skype for Business and Clutter will be added to your email.
Clutter is actually a process that uses machine learning to move lower priority messages out of your inbox to a new CLUTTER folder. The goal is to remove distractions and allow you to focus on important emails.
As we announced last week, agile will have an extended outage this weekend as we upgrade our systems.
agile applications will be down Saturday April 11 and Sunday April 12, 2015.
All agile applications will be available Monday morning, April 13, 2015.
In the spirit of continuous improvement, we are making some internal upgrades to the systems that support agile. In order to do this we will have an extended agile outage to include Saturday April 11, 2015. During that weekend, all agile applications will be unavailable.
All agile applications will be available Monday morning, April 13, 2015.
In the past two days we have had several agents reporting they have received emails that look like they are from a credible sender but it is a virus. The subject can vary from “Electronic”, “Quote” or “Document” but the attachment is Invoice32.zip. If you get this email, DO NOT open it and permanently delete…