We are pleased to announce the NEW DAILY SUMMARIES to help you manage your orders! There are two daily summary reports that will assist you with keeping up with orders that may require your attention and are meant to replace the report under the Reports tab titled Orders Past Ship Promise . The best part…
New variants have been introduced for select product families to expand orderable out-of-box default options. These expansions impact the following products: nCM Family – Introduced defaults for “Occupancy Timeout”. Available options include 15, 20 and 30 minutes. 10 minutes remains the current sensor default if no “time delay” option is selected. Note: defaults will only…
We have some exciting enhancements from Agile OM!
We have made several enhancements to agile quotes to better assist with new line entry: 1. Updated validation messaging to list out each validation failure for easier viewing. 2. Prompt users to launch the Product Configurator if invalid nomenclature was entered. This will occur if that particular series is turned onto the Product Configurator. 3. Created…
Voice of the customer has indicated receiving multiple shipments to complete small orders is less than ideal. In an effort to improve fill rates, delivery quality, and reduce transactional costs, Acuity Brands will implement a change to the order releasing rules to auto populate a Produce and Ship Complete flag on orders that meet specific criteria. Please read this blog further for detailed info around this change.
Due to a bug discovered with the database maintenance, the agile Submittal Generator will no longer be taken offline. We will notify you when the next schedule outage will occur. Please accept our apologies for any inconveniences this may caused.
Submittal Generator Scheduled Outage for April 10th There is a scheduled outage for the Submittal Generator scheduled for Saturday, April 10th, 2021, that will begin at 7am and go until 12am Sunday. Submittal Generator Bug Updates PDF Document Preview Has been fixed. You can now click on the link in the Find Document’s page Base…
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We hope you have been using the Order Tracker in your daily activity of tracking orders. As you know, the Order Tracker presents a visual representation of the order lines showing where they are in the process. It also provides visual cues of issues with orders/lines that may delay processing along with informing you of…
We have added the ability to print future pricing in ADC to support an upcoming price increase. This feature is available until the new pricing effective date. After that date, you will see updated pricing as the current price. After logging into ADC, select the distributor from the Customer list Click on the My Catalog…
Voice of the customer indicated that distributors have been wishing for a way to make it easier to reorder their favorite products in ADC Product Search. Well they now have the ability to do this! There is a new User Preference that allows them to keep items in their cart after ordering. This allows them to build a list…
REASONS FOR DATE CHANGES ARE HERE! If a reason for a date change has been provided, you will now see this in the form of an alert in the Order Tracker. Examples include having to push out the ship date due to short parts… …and the good news is that you’ll also see reasons for improvements, like pulling in the ship date to expedite your…
As a continuous improvement effort, this week our Terms and Conditions, Agile Product Search, and Agile Returns Application are all being updated to provide consistent and aligned terminology. The updates are intended to provide you with improved visibility and clarity around which products are categorized as “active stock” and therefore eligible for return versus products…
Agile is a key business system for both you and Acuity, enabling us to collaborate in a digital, real-time approach that gives us a significant advantage over our competitors. We have been making a multi-million-dollar investment over the last year to upgrade the infrastructure platform that enables the agile applications you use every day. This is a focused effort to optimize our hybrid datacenters and…
Tuesday our Dallas data center experienced a network outage involving the virtual switches connecting our agile application servers to the agile Database. This was an extremely rare type of issue that should not have occurred given the redundancy and resiliency we have built into our systems. While we could have rolled over the systems to…
Have you ever wished that the order status screen in agile Order Management was easier to decipher and answered the question Where’s My Stuff? Your wish has come true! Introducing…the Order Tracker! The Order Tracker is a new tool that provides an in-depth visual representation of the status of each line of an order, depicts…
We are deploying a change to the quotes application that will allow you to mark additional quote versions as visible for our upcoming deployment of agency reporting. The new Power BI reporting is scheduled for later this fiscal year. The Active version of a quote will continue to always be included in reports but you…
You can now subscribe to an order to receive shipment notifications at order placement time! On the Place Order Screen, simply click the notifications icon to subscribe. Remember, you can subscribe for yourself by selecting the Shipment Notifications option in the dropdown, or your can subscribe for other agency co-workers, including yourself, by selecting the Shipment Notifications…
You asked and we listened! You can now subscribe to an order for shipment notifications and select a fellow agency user to receive the notification! When you click the notification icon, select Shipment Notification Multi-User. If you are just subscribing for yourself, you can continue to use the Shipment Notification option. This will bring up a list of users…
We are pleased to announce that we have enabled ADC users to opt in to receive shipment and delivery notifications in Acuity Distributor Center. Below are instructions for the distributors. Opting-In (a one-time activity for each user) Each ADC user must first opt-in to receive notifications. To do this, they log into ADC and go…
In order to better define and describe quality defects reported in the Agile Claim Request tool, we have removed and replaced a few reason codes along with adding a few additional reason codes. Reason Code 1: Product Performance: Removed: Mixed Light Source Driver/Ballast Wrong Brightness / Wrong Color New Reason codes Added: Driver Not Working…
On Saturday September 26th, 2020 in addition on to our normal weekend agile maintenance time of Sunday, we will also be performing some system upgrades. This will impact users ability to access agile on Saturday and Sunday, with the system being available Monday morning.
Introducing our new stock category called Limited Availability. Limited Availability is an item that has limited quantities in stock and is available while supplies last due to the item either being discontinued or being transitioned to non-stock. Results grid of product search: Details page of product search: With this change, you’ll notice that we also…
On Saturday September 26th, 2020 in addition on to our normal weekend agile maintenance time of Sunday, we will also be performing some system upgrades. This will impact users ability to access agile on Saturday and Sunday, with the system being available Monday morning.
Checking on orders to see if they shipped and tracking orders to make sure they are delivered can be very time consuming. We are excited to announce a new feature in agile called Shipment Notifications! Shipment Notifications We are excited to announce that you now have the ability to opt in and subscribe to orders…
With today’s release of the Agile Claim Request application we have added a new set of “Site Contact” fields. When populated these fields will allow the Warranty Service team to directly contact someone at the point of impact to get any additional information needed to process the claim or clarify any questions that arise. They…
With the latest release of Agile Returns, we have added a new Return Type called “Stop Sale Return”. Please click below to read the full details in the blog post.
When submitting or resubmitting from within the modification form, you will now see a message stating not to close any windows after pressing the submit/resubmit button. This is critical because if the form is closed before the submit/resubmit call has completed, an Acuity work-queue will not generate, which will delay the processing of your request….
We are excited to announce new enhancements for Agile! Starting today you will see new navigation of Agile in preparation for the new Agile Home which will be coming soon. Updating the tabs allows for a more user friendly experience. Below is a list of the new tabs and location of the apps for each…
Agents and distributors can now view the Alternate Ship To address via ADC for both ABL & Non-ABL orders. If the order has an Alternate Ship To address, it will be visible in the left side panel of the Order Status tab. Additionally, both the Standard and Alternate Ship To will be visible in the…
New RFWD Enhancements! You no longer need to create new RFWD’s when the original RFWD needs to be updated! If you need to make quantity or description changes to the RFWD, you can now make the update in the RFWD application as long as the status is Submitted or Needs Clarification. If the status is In…
We are excited to announce that beginning April 27th, Acuity Brands will offer a one-stop shop for all of your literature and merchandise needs. The new Acuity Store is an enhanced user-friendly portal with improved search capabilities and trusted customer service. Users will also have greater access to competitively priced branded items with expedited shipping…
With a recent agile and ADC improvement, you will now have visibility of additional financial documents directly on the Order’s document tab in agile and ADC. NEW documents you will now see on the documents tab of the order include: System generated Credit Memos (for Credits resulting in a return against that order) Manual Credit…
You previously received a notification that we were making changes in Agile to our construction category codes for us to more accurately report on end use application of products. Additionally, your Customer Care Specialist reached out to your teams asking them to update any unknown projects in the backlog. We appreciate your support in accurately…
COVID-19 continues to cause many challenges across the world, our industry and your businesses. We are fortunate to work in an industry that in most cases is considered essential and is still able to operate, while maintaining the health and safety of our associates and customers. At this time, it is more critical than ever…
We have heard from a lot of Distributors that they would like to be able to estimate the # of pallets they will be receiving. To help communicate Pallet Qty and Estimated Pallets, we have created a new agile Quote feature. In the Quote application, you can now add Pallet Qty to your quote line…
We are rolling out new changes to the Returns tool. Starting March 25th, 2020, Customer & Agent return requests will be evaluated by the system upon entry and will be auto approved if they are within guidelines. Click below to read the full details in our latest blog!
Agents can now exclude nLight from Sensor Switch in Expanded Pricing! When creating new or updating a current template within Expanded Pricing, check the below box to exclude nLight products from the Sensor Switch factor. Agile Quotes- Expanded Pricing If the box is checked to exclude nLight- the distributor will not see any template pricing…
Based on your feedback, we are now deploying several significant upgrades to Agile Project Container on February 5th that greatly improve the process of spec and territory reps collaborating on cross-territory specifications and maximize our opportunities to win these projects together. These upgrades are detailed below. A brief training video can also be viewed: https://acuitybrandsinc.sharepoint.com/:v:/s/IST/ERxL_-3B9WlHrm0LVVIZ-8wBXqOJ435p553sr0WJeZmFXg?e=jMQOz3…
Acuity Brands Agents and Sales Representatives, We are pleased to announce upgrades to the ROAM® platform which enhance system security and enable new installations of the product to meet the requirements of California Civil Code Title 1.81.26, Security of Connected Devices, approved under Senate Bill 327 (2018) (“SB-327”). The upgrades consist of: • Moving ROAM…
We are beginning a bi-monthly series of blogs to highlight agile functionality that you may not know about. Our first blog today highlights 3 features you will want to make sure to share with your distributors! LIVE ORDER STATUS LINK Are you inundated with calls from customers asking about the status of orders? Did you…
Agents now have the ability to export to Excel a list of all products that have distributor-specific pricing in Product Search. The export will include products that have a standing quote in addition to products that are priced through the Expanded Pricing application. The export will only return stock at the distributor’s local DC. To…
On Monday, December 16th we deployed a new version of the Agile Return tool with improved Stocking Flag logic. The Return application will now inform you if a product is Stock, Non-Stock, or Phased Out. Please note that with the exception of “ABL Product Issue” returns Phased Out items are no longer active stock products and are not…
Converting Quotes to Orders is Now Available on ADC The new Convert Quote to Orders feature on Acuity Distributor Center (ADC) allows customers to place online orders directly converted from requested quotes. Tools & Training for You • NEW Convert Quote to Order Training Video for Agents • NEW Convert Quote to Order PowerPoint for Agents •…
As you work to achieve balance in your business model, many of you have expressed interest in improved reporting so you can more effectively understand true distributor stock vs Staged projects (ship and store). We’ve heard your feedback and in response we’ve made a system change which will allow us to begin building the foundation for future reporting enhancements. Click below to read the full details in our latest blog!
In response to our agents’ overwhelming feedback around Acuity’s Fill rate needing improvement, we will pilot and closely monitor system releasing logic enhancements beginning November 11th. Please read our latest blog post below for more details!
Orders placed via ADC by the distributor now have the option of adding a manual drop ship address. Clicking on the ellipses icon will bring up a dialog box for entering the address. *Note – distributors are not able to enter a shipping address that is outside their agency’s territory.
Acuity recently published an update on the Warranty Services / Post Sales Service initiative (10/7/19). We are excited about the changes we are making and looking forward to your feedback and suggestions on our progress. Please take a few minutes to review the communication below for important information on the new Warranty Services structure, claim process, system updates and…
This weekend, in addition to our normal agile maintenance time of Sunday, we will also be performing some system upgrades on Saturday October 19th. This will impact users ability to access agile Order Management on Saturday and Sunday, with the application being available Monday morning.
Over the past several years we have heard increased feedback regarding orders with “On Site Date” or “Not Before Date” arriving on site sooner than the date specified on the order. Please read our latest blog post to find out the changes we have made to improve this experience for the customer!
The issue we reported with generating a PDF catalog from ADC has been resolved. It was corrected at the end of last week and we have monitored the application to validate the fix. Thanks for your patience while we resolved this. If you have any issues, please contact Agency Support at agencysupport@acuitybrands.com or 1-800-241-3638
Agile OM has been updated to notify the user during order placement if there are lines with lead times greater than 20 days when the Produce & Ship Complete instruction is also applied. For more info please read the full blog post!
On 09/17/19 we deployed a new version of Project Container with a new “Post Sales” tab. You will now be able to see and open all Warranty Claims, No Charge Orders, and Returns associated to the Project. We are currently evaluating the ability to show warranty related “Bill & Credit” Orders and plan to include…
This blog is to let you we are aware of an issue with ADC’s My Catalog PDF generation. We are currently working to resolve this issues. In the mean time please remind your Distributors that they can still download their My Catalog in a Excel/CSV format. From the “My Catalog tab” they can click the…
The moment you have been waiting for has now arrived! Agents can dynamically create Arch Ambient Submittals starting August 26th. Agents will now have the ability to create their own submittal packages for standard Architectural Ambient (linear and non-linear) products in minutes using Agile Product Configurator or AgileMobile. No more having to create an RFA….
After a decade, we are decommissioning the Controls Designers.
We have made improvements with project document sharing in the Spec Registration process. When submitting a project for registration approval, the spec rep will now have to “share” their specification related documents with the territory rep. Previously, all documents uploaded by the spec rep were visible to the territory rep which sometimes exposed documents that…
Several new enhancements are now available in Agile OM!
The latest changes include:
For more info on each of these changes please click to read the entire blog post!
Tired of waiting to find out when your product will produce and ship? Well…your wait is over! Starting on Monday, July 1, 2019 you will begin to see estimated target dates and ship promise dates on all your Architectural Ambient (Mark, Peerless, Winona, Hydrel, Healthcare) order lines within 48 hours of order release.
Please be sure to attend one of our scheduled training sessions on Thursday, June 27. For anyone who is unable to attend we have a recording available for you as well as a short power point presentation.
Thursday – June 27, 2019 at 11:00am EST https://acuitybrands.zoom.us/j/857495194
Thursday – June 27, 2019 at 2:00pm EST https://acuitybrands.zoom.us/j/818139523
Product Search has been expanded to allow agents the ability to add products to a cart and then submit that cart as an Agile Quick Quote. You can also email the customer a copy of the quote during this process. A prerequisite for this feature is that you must have the Product Search role of…
Starting on Wednesday June 5, any new requests for modified products should be entered using the Agile Request for Assistance (RFA) application. Just like with RFD, you can create your RFA modification request from a quote line. You can also initiate the process from the RFA dashboard or the Request tab of the Project Container. You will…
As we continue our efforts to improve the user experience in Agile OM our latest updates to the app include a few new visual prompts and aids that will help to prevent delays on your orders. Click to get more info on these changes!
Recently a new tab called Recent Orders was added to ADC’s Product Search to allow distributors to view their ADC entered orders from the last 60 days. This new tab will also allow them to select lines from those orders and quickly order them again on a new order. See below for more details…
Due to the quick turnaround for the implementation of this latest tariff price increase, we do expect a significant amount of pricing holds to begin hitting the Acuity Quotations Department starting May 15, 2019. The team will be actively working with all agencies to work to clear these holds as soon as possible. However, if…
We have added the ability to print future pricing in ADC to support an upcoming price increase. This feature is available until the new pricing effective date. After that date, you will see updated pricing as the current price. After logging into ADC, select the distributor from the Customer list Click on the My Catalog…
Be proactive …. and provide your customers with the NEW LIVE ORDER STATUS link!
Greatly decrease the time you spend each day answering customer inquiries about the status of their orders! Put self-service into the hands of the customer today by promoting the new LIVE ORDER STATUS LINK for Acuity orders, generated as part of order confirmations in agile as easy as 1-2-3.
As part of our continued effort to improve the user experience, we have simplified a few order entry functions of New hold order creation and Add Line on existing orders. As well as automatically adding a live order status link to the Order Confirmation print out. The new version of Agile OM will be available on April 1st.
The new Budget Pricing Tool has launched in the Product Configurator! This tool is available through agile and agilemobile. Here is a Demo of the Budget Pricing Tool. Resources: Budget Pricing User Guide Budget Pricing User Guide for Mobile agile Mobile – Add to Home Page
With the recent changes to Agile Product Search, identifying products discounted to clearance prices is easier than ever. Clearance products are available while supplies last and the price no longer applies when items are depleted. To ensure you are seeing Clearance items in your search make sure it is selected in your product options To…
The latest version of Order Management debuted a new export option, Excel Export by Layout/by Line. This new feature will export your current view layout and line type selections into an Excel spreadsheet. The Export option will be available under the Lines tab Orders & Project View.
We have made several updates to Request for Assistance. We have adjusted the “When do you need this by?” question so that it first presents you with the estimated completion date based on the lead-time for that request type. If the estimated completion is satisfactory you can select that as your need by date. If…
You asked and we listened! Starting on Monday 2/25 Product Search will again display the available quantity in the closest DC that stocks the product from the dashboard. This will be shown in the Location Available and Location columns and will provide quick visibility of stock availability.
Expanded Pricing is an agile application located under the Quotes tab of agile. The tool is used to quickly setup a factored price for Stock and Light Quick Made to Order products only. As you setup your templates you have the option to specify which Acuity product groups you want to expose pricing on. The…
On January 2, 2019, the agile Corporate Account field is getting make-over. Inactive accounts will be removed to make it easier for you to find your active accounts. With this change, we are also clarifying account names to make it easier to choose. Canadian account names will end in “-Canada” or “-CN” Consistent account names…
Post Installation Assistance is rolling out several enhancements to increase our level of service and provide additional visibility to requestors. Updates to Post Installation Assistance types These updates include: Changing Startup to Onsite Startup Changing Paid Techday to Onsite Training Changing Service Plan Visit to Onsite Service Plan Visit The addition of the following assistance…
Beginning on Wednesday 10/24/18, all orders placed for Peerless, Mark, Hydrel, Grad and Healthcare will be evaluated by the system to determine if a review is required before beginning production. This evaluation will identify any architectural linear lines on the order and determine if they meet the new submittal governance criteria. This new process will…
We have enhanced the Product Search application to make it easier to identify clearance items across the distribution centers. In Product Search, click on the Clearance tab The new Clearance Details Export button will provide an export that will show all Clearance items with enhanced product details The export provides the description, stocking location, quantity available and…
If a LightQuick order is entered with pricing on lines below new announced price levels, the shipment of those lines might be delayed due to the time required to resolve and clear pricing holds. If this situation occurs Acuity may choose to not apply expedited freight to those lines if that line cannot be shipped same…
We have added the ability to print future pricing in ADC to support an upcoming price increase. This feature is available until the new pricing effective date. After that date, you will see updated pricing as the current price. After logging into ADC, select the distributor from the Customer list Click on the My…
We have added the ability to print future pricing in ADC to support an upcoming price increase. This feature is available until the new pricing effective date. After that date, you will see updated pricing as the current price. After logging into ADC, select the distributor from the Customer list Click on the My Catalog…
Under the assistance type of BOM, you will see a new secondary selection of Takeoff/Lighting BOM. This request type is to be used to ask for a bill of material based upon reflected ceiling plans and project specific details. The available products on this request type are our Architectural Lighting Brands (Peerless, Mark Lighting, Winona,…
Distributors now also have the ability to create a shortcut directly to Product Search on their mobile device. To create the short cut, distributors should launch their mobile browser and type productbrowse.flywheelsites.com into the address bar, then login with their ADC credentials. Once logged in, they can add the app to their home screen…
Acuity Warranty Services is pleased to announce changes to our Labor Approval process and updates to the AGILE Request for Claim (RFC) tool! Labor When requesting labor on warranty claims with confirmed defects, we are now able to provide a standard allowable rate for the work to be performed. You will no longer need the…
We have expanded the in transit to also include the estimated arrival date at the corresponding distribution center. Click on the arrow to expand the in transit to show estimated arrival. This functionality is only available for agile agency and corporate users. We have also added a “Copy Item” button to the product details page. Clicking…
A new RA type is now available to assist with any BLT, BLTR, BLTX or GTL Returns resulting from the recent EZ1 auto-conversion. The material can be stock or nonstock. The date of shipment of the material MUST be 4 months or less. Anything over 4 months will need RVP approval. The return will be…
Starting on June 14th, the in transit quantity will be listed on the product details screens through Product Search. This information will be available for agencies only within Agile Product Search.
In the near future, we will also be adding the hyperlink to see the Estimated Arrival Date at the corresponding DC. Please continue to send feedback regarding the new search capabilities to lightquick@acuitybrands.com as we continue to incorporate suggested improvements and updates.
Beginning on 6/11 all orders that have a Will Call instruction applied will require the entry of a pickup date before submitting your order to Acuity. The entry of this pickup date will allow for your local DC to plan according to this date and have your customer’s order ready for pickup on the date they need it.
Location has now been added to the LightQuick Stock card for agency and corporate agile users only. LightQuick Stock locations will not be visible to distributor users. Please continue to share your feedback at lightquick@acuitybrands.com
Thank you to everyone that has provided feedback on the new product search thus far. Please continue to share at lightquick@acuitybrands.com. Based upon your feedback, Product Search now includes the location on the details screen for Stock product only. The location will be visible to agent, corporate, and distributor users. Stay tuned for additional updates…
On Tuesday May 15th, the existing Product Search will be replaced with a new Product Search in support of the launch of the new LightQuick and Contractor Select programs. It will be located under the Orders tab of agile. It will also be found within Acuity Distributor Center. Product Search will offer a new look…
In mid-May, we will be launching our new Contractor Select and LightQuick programs. In support of these programs, we will be launching a new Product Search in Agile and Acuity Distributor Center. The updated “look” and capabilities will include browsing by category, additional filtering options, and clear identification of Contractor Select, LightQuick Stock, LightQuick Made-to-Order,…
This change means that you can select Record Submittals when entering your RFA instead of adding it to the notes.
As we continue to make improvements to the RFWD process, we’re excited to announce we have consolidated the approval letters into a single acceptance letter for all approved RFWD requests where multiple product groups are involved. The format of the letter will remain the same; however, the list of fixtures will now include all fixtures…
Over the past several months, we have taken a focused look at the agile applications and have been making changes to optimize the code and server load to provide an improved user experience. On January 24, 2018, we deployed an updated version of Order Management that significantly improved the time it took to open a new hold order and edit the header by approximately 50%.
You have experienced several Agile outages over the last couple of weeks. Our team is continuing to work on resolving the problem, which is happening within our core network infrastructure. Agile crashed on January 18th, January 23rd, twice on January 24th, and again this morning (January 31st). In each instance, we contained the issue. We now have a playbook for containing the issue if it happens again, including a monitoring tool that provides “early warning” for this type of event. This morning’s outage was contained to 30 minutes of downtime. We apologize for any inconvenience this may have caused you.
At Acuity Brands, we value our relationship with our agents. We are excited to announce that effective January 24, 2018, all Architectural Lighting Submittals will now have a full Bill of Material available. Simply click on the “BOM” tab of your completed RFA to view your full Bill of Material. With the click of a…
In Product Search, you will find the RMC drop on the main page. It will display all series produced at an agent’s assigned distribution centers. Making a selection from the drop down will launch the RMC application. From there, select your desired product options to get an estimated ship date and price points.
The product long description is now available on the product search results grid. If the text exceeds the space provided hover your mouse over the long description field and a tool tip will display the complete description. The long description is also searchable in the Filter Criteria field. We have added a tool tip to…
Beginning on Tuesday 11/28 the below changes will take effect in the Agile OM application:
See below for more details…..
We have recently made enhancements in agile mobile Product Search to allow for product type filters, the ability to see customer standing quote pricing, and, if applicable, visibility to inventory at a field warehouse. Remember that agile mobile is a website that you can access on any mobile device as well as your laptop by…