With the goal of improving overall response time on RFWD requests, several changes have been made to the RFWD form. We have expanded the Key Questions to include additional required fields. This information is critical to our ability to process your RFWD request. Having complete information at the time the request is submitted reduces the…
Beginning today Agile OM will begin systematically creating a group for each Linear product on the hold order. This system grouping is being done to enable Acuity to palletize these lines based on the linear run which will greatly improve customer satisfaction upon delivery of the product to the job site.
We are pleased to announce that we have added Project functionality to the agile mobile application. Now when you log in, you will see a Projects tab on your main screen.When you click on it, you will have the ability to see: Last 50 or Last 100 Projects updated My Projects where you have created…
On project quotes, city and state should be populated on that quote’s project container General tab. From within the quote click the blue project container icon to launch the project. Next populate the city and state fields. If those values aren’t populated, you will prompted in quotes on request review. The project container will then…
Photometric Layout request type should be used when requesting a Point by Point calculation. All Lighting Design requests previously submitted via email to lightingdesign@acuitybrands.com will now need to be submitted through the RFA tool. Please be mindful of the following when submitting your Photometric Layout requests to minimize delays: Projects with multiple locations will require a…
Tuesday September 19th Apple will generally release iOS 11. When you upgrade your iPhone to iOS 11, the agile Rep mobile app will no longer work. Instead of continuing to invest in an application that will only run on Apple devices we are instead investing in agile Mobile which is available to you today, runs…
Atrius products will require an on-site startup (similar to Controls products today), so you will now find the Atrius brand under request type of “Post Installation – Startup Scheduling.” A “Post Installation – Site Audit Scheduling” will be necessary if a contractor is not be available to document device locations within the space at time…
With the recent Juno integration, we have received feedback that distributors do not see as many stock items priced in the Acuity Distributor Center as were previously seen in Juno Ecommerce. We have also heard that adding product and managing Juno price lists are not as streamlined as you would like. To address these issues,…
We have made an enhancement to Product Search in Agile and Acuity Distributor Center that will allow you and your customers to easily see the inventory across all Acuity Distribution Centers, not just the inventory in your primary, secondary, and tertiary locations. The inventory across all DC’s is now summarized in the “Available” column on…
You will now see a Copy icon in the Request Information section of the RFD. This feature will help you more quickly submit similar RFD requests to Acuity. Rather than completing each request form separately and submitting each request one at a time, the new Copy feature allows you to quickly copy information from one…
As we have announced through sales letters and web training, we have made significant changes in agile to assist with the integration of Juno into the Acuity Business processes. Below are some agile enhancements that will make the process of Quoting and Ordering Juno products even easier! Crossover Application The Crossover application assists with crossing over old…
April 28, 2017 Effective May 1, 2017, Post Sales warranty claims that contain Juno Lighting Group products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. Your Agile RFC Order number is simply your Agency number plus your 6-digit Juno Lighting Group Sales Order number. Sample Order Number = XXX-100068. This…
To support the new Architectural Products and Services Team led by Rick Earlywine, announced earlier this month, Acuity Brands is adjusting the product hierarchy in our reporting systems to focus on the brands that drive this segment of the business. This will include Peerless, Winona, Healthcare, Mark and Hydrel. What does this mean for you? Increased…
Request for Assistance, request type of Submittal, will be expanded to include the following brands: Lithonia Linear, Winona, Mark, Peerless, Healthcare, and Hydrel (for Hydrel only RFDs) . Use the links below to join us for a brief training. Select one of the times listed for your zone that best fits your schedule. Each zone…
agile Mobile is an HTML5 website that you can access on your phones and other mobile devices. Currently it supports viewing accounts and contacts that you have created in Contact Management. You can quickly get directions to an address, call or email contacts, and view high level information for an account’s associated projects and orders….
New functionality has been added to the Product Configurator that allows you to search for customized layouts that have previously been saved with an APC number. To begin searching, click the “Layout Search” Icon. Then enter the APC number and click “Search”. If you want to edit the layout, click “Copy to Basket”. This will…
A new version of the Submittal Generator has been released. You can now decide if you want to use the Submittal Name or Project Name on the title page and corresponding headers of the submittal. By default, the Project Name will be used. If the below checkbox is checked in the Package Settings under the…
WQ 2.0 now has the ability to upload Documents and Notes to your workqueues as well as several other new enhancements and fixes. For more information on these latest changes check out this blog post!
Acuity Warranty Services is pleased to announce our New Automated No Charge Service! Our warranty process includes different types of resolution. Whenever appropriate, a no charge authorization number may be provided to your agency. Let’s make this faster and simpler! Beginning December 5, 2016, when processing No Charge Replacements for warranty claims, Acuity will now…
We are pleased to announce another new Agile enhancement that will make doing business with Juno much easier! From within the recently added Juno Item Search feature in Product Search you will now have visibility of inventory that is in transit for stock replenishment for Juno product.
A new version of the Submittal Generator has been released that addresses a number of small issues. Below are the main functionality improvements included in this release: Lead Time Field Enhancement The Lead Time fields on the submittal generator grid will now allow for alpha-numeric text instead of just numeric. You can now enter lead…
Over the weekend, we need to upgrade the code in agile that is an important part of our security measures. This setup contains some key components for agile, the most important of which is document upload. You will need to follow the instructions below to make sure that agile is working properly. Once we publish…
These enhancements include: Service Lines have now been combined with the BOM/Schedule, Recent & Favorites, the ability to save a View, new field on the RFA header of approved submittal requests called “Drawing Submittal Status”, Reloc is now under its own brand in the product selector, and we now include a link to the request when an email is initiated using the Email icon.
We are pleased to announce another new Agile enhancement that will make doing business with Juno much easier! From within the recently added Juno Item Search feature in Product Search you will now have visibility of non-stock lead times for Juno product.
We are pleased to announce the Holophane PESCO sales funnels. These funnels are designed to be a visual representation of your backlog and will enable you and your manager to quickly drill down into your sales pipelines. These funnels are built from the data you have provided within Agile quotes. Keeping your sales process updated in…
We are pleased to announce another agile capability enhancement for Mark Lighting. Effective 10/17/2016, all Mark Lighting products will be CIP enabled.
We are pleased to announce several new Agile enhancements that will make doing business with Juno much easier: Visibility of Juno distributor stock quotes, Juno inventory in Agile Product Search, System generated hyperlinks from Agile OM to Juno eCommerce order, and Enhanced Auto-complete nomenclature. New training video now available!
A new version of the Submittal Generator has been released. A number of small issues have been addressed. Highlights for the main functionality improvements included in this release are below. Improved Markup Validation In the past many documents were showing as marked up when they may not have been modified yet. This has been corrected. …
As a continuation of the recent blog announcing that all Mark Lighting product can now be entered on ABL orders, below you will find detailed instructions on how to convert existing Quotes and Hold Orders to the Mark ABL Manufacturer. In addition, FAQ’s relating to your Mark ABL orders are included below. Please contact your…
Many of you have noticed that the order number link to the Juno website is sometimes populated before you email a copy of the Manufacturer Purchase Order to the Autofax-cs@junolightinggroup email address. Please be aware that you MUST CONTINUE TO SEND THE EMAIL of the Manufacturer Purchase Order and copy of PO to Juno as…
We are pleased to announce that effective Monday, September 19th all remaining Mark Lighting product will be transitioned to ABL orders. You will now be able to enter and release your Mark orders in agile and no longer have to split between ABL and non-ABL orders.
We appreciate your patience during this transition and will be following up with additional details in the form of FAQ’s early next week.
Have you ever needed a quick and easy way to search for clearance items without having to know the description or cicode? Well, Product Search now offers a solution for you! To take advantage of this new feature simply click on the Clearance Item Search button from the main screen of Product Search.
New functionality in the Product Configurator now allows you to specify which project and submittal you want to push configured lines to. This provides you with much more flexibility when pushing lines to a project and submittal. The below steps guide you through these changes. Please note that this change only applies when pushing to…
A drop down menu for selection of important partners in the unplanned Renovation market will be added to agile on September 6th. ESCO’s (Energy Service Companies) and LMC’s (Lighting Management Companies) are critical customers for our distributors to be successful in the Renovation market, and by enhancing the drop down menus with a pre-populated list…
Effective August 15, 2016, Post Sales warranty claims that contain Mark Lighting products are now enabled to be processed within the AGILE Request for Claim (RFC) tool. You are no longer required to email warranty requests to MarkLTGPostSales@acuitybrands.com for manual entry of your claim. Your Agile RFC Order number is simply your Agency number plus your…
A number of enhancements have been released for agile Calendar, and for tasks and events created on the Activities tab in supported applications. agile Calendar In agile Calendar you can now customize which users are selected. Previously you could only pick between one person, or “All”. The default selection when first entering agile Calendar is…
Beginning on Thursday July 28th you will have access to the new and improved agile Order Status application. In this latest release we focused on the removal of the Internet Explorer compatibility mode which often caused an undesirable “look and feel” to the application. However, we also took time to add a few more enhancements to the application as well! Several of these new improvements are listed below. The great news is that the core functionality of the application has remained the same so you should be able to jump right in and start working.
Effective Monday, July 25th we will expand Mark Lighting product placed on ABL orders to the Slot Pendant, Surface and Wall which includes the following series: S2LD, S2LI, S2LID, S2LS, S2LWD, S2LWI, S2LWID, S4LD, S4LI, S4LID, S4LS, S4LWD, S4LWI, S4LWID.
Expect to see the next update in mid-August, at which time we will allow all remaining Mark families to be placed on ABL orders.
Please contact your PM with any issues or questions during this implementation.
As we continue to grow and develop the Mark Architectural Lighting™ brand, we are happy to announce the following service enhancements. We believe that this will move us one step closer to our collective objective, that Mark Lighting becomes the preeminent Architectural Ambient brand in the industry.
A new version of the Submittal Generator has been released. A number of small issues have been addressed. Below are the main functionality improvements included in this release: Per user request, the size of the favorite section has been decreased on the “Find Spec Sheet” page. Making this change allows for the Base Document section…
You now have the ability to add your own custom project phases to the project container. Once your project container admin has added the new phases they will then show up in the phase drop down of the project container for selection. These custom phases will be an addition to the existing phases that are already in agile. The existing 11 phases cannot be edited or inactivated.
Team, effective Monday 6/6/16, we rolled out enhancements to our AGILE Request for Claim and Labor Claims processes. We now facilitate 2-way communication between the AGILE RFC tool and the Post Sales Field Claims workbench. In addition, we have created a Contractor Payments Team to handle Labor claims, servicing our contractors directly. We are seeking…
As we strive to enhance your customer experience and explore opportunities to improve our processes, we are excited about the following updates effective June 6, 2016: Implementation of 2-way communication between Post Sales and AGILE RFC applications Launching a new Contractor Payment Center A significant change will be made in the way we communicate claims…
A new version of the Submittal Generator has been released. A number of small issues have been addressed. Below are the main functionality improvements included in this release: Added a preference to optionally print the agency contact name. Under the package settings on the “Cover Page” tab, the “Show Contact Name” can turn on visibility…
A new version of the Product Configurator has been released. A number of small issues have been addressed, and some verbiage throughout the app has also been improved. Below are the main functionality improvements included in this release: A “Restore Default” option has been added to the Linear Layout window that will allow you to…
Today we are introducing a few changes to the fields on Holophane projects in Project Container. The first change hides the inactive values from displaying in the corresponding “Vertical” dropdown. The below is an example of a new project being created. As you can see the inactive values are no longer shown. If an existing…
We have introduced functionality that allows you to denote who is responsible at your agency for completing submittals. The Submittal Person dropdown gives you an easy way to track overall project submittal assignments. The Submittal Person column is also available to be added to layout customization for dashboard visibility, and can also be used to…
By default the Additional Information note is not shared with Acuity. To share all text in the Additional Information section of the notes tab click into the form to launch the text editor, input your text, then check the share with Acuity box. Once you have shared your note the title will indicate this by displaying Shared with Acuity. At this time the ability to share the Additional Information note is only available in Request for Assistance.
Peerless products are now available to configure in the Product Configurator. The following features can be used with these products. Ability to accurately configure products by selecting options. Once all required options are selected the nomenclature string will turn green and additional tools will display. Ability to move components around on linear runs. If customized and…
The ABL Construction Type selection in agile will be enhanced on Monday April 18th, 2016. Available selections have been changed to more accurately reflect current industry terminology and to provide more robust reporting on the dynamic market for lighting renovation. These selections will include: New Construction, Renovation – Planned, and Renovation – Unplanned, and the following definitions…
Request for Assistance is now available on your mobile device! From your device just launch your browser and go to http://rfa.flywheelsites.com/dashboard. Then login with your credentials. A brief user guide on mobile can be located under the help tab of agile or by clicking here http://helpshared.flywheelsites.com/HelpLibrary/AgileRFA/agile%20Request%20For%20Assistance%20Mobile%20User%20Guide.pdf
In this latest release we are introducing improvements to: print, the calculator function, mini totals dialog, and more.
Project Container now allows you to track the status of your submittal packages. You can access the new drop down in any new or existing projects. Based on feedback from a number of agencies, the existing default list includes these options: Pending, In Process, Issued / Approval Required, Returned / Changes Required, Approved, and Waived. …
Request for Assistance – Preferred Rep Contact, Advanced Search Enhancements, O&M Manual, and more. Schedule Builder – Select All Function, Ability to Export a Shared Corporate Schedule, Carry Over Version Specific Notes.
You can now request paid techdays for Controls products on your project’s orders through the Request for Assistance application! This option is available for new requests and is located under the Post-Installation dropdown in the Request wizard. Paid techday advises your PM that you need a troubleshooting visit scheduled by the date you list on the request. The…
Advanced Search Introducing Advanced Search! This can be accessed via the dropdown next to the Search button. Once selected, you will then be taken to a screen where you can set up custom filters and date ranges. After you select a filter, you can then use the “Next” and “Back” buttons to select additional filters,…
The Acuity Product Configurator can now be accessed from a hold order in Order Management or be used to create a submittal in Submittal Generator. To see how follow the steps below: Integration with Order Management Open a hold order Select lines on the order to configure by clicking on the box next to the…
The Agile Claim Request application has been enhanced to allow agents to add attachments to their claim requests after the initial submittal, regardless if the claim request has been accepted or remains in a pending status. The Acuity Post Sales team will receive an email once the attachment has been added to the claim request. This enhancement will improve communications between the agent and their Post Sales representative and help to reduce the claim cycle time.
Coming soon, agents will also be able to add comments to their claim request after its initial submittal. This feature will allow complete back and forth communications between the agent and their Post Sales representative within the Claim Request application; and, will be made available in the next enhancement release!
You can now request post-installation services on your project’s orders through the Request for Assistance application! This option is available for new requests. You will find both Startup Scheduling and Graphical Interface options under the Post-Installation dropdown in the Request wizard. Startup scheduling advises your PM that you need a startup scheduled on the date…
You can now request factory preprogramming for the LC&D components on your project through the Request for Assistance application! This option is available for new submittal requests, or revisions of existing submittals. You will find the Preprogramming option under the Submittal dropdown in the Request wizard. Please note that just like on other submittal requests…
Configure products with Ease! Acuity Brands has a new tool to allow you to easily configure products like never before, including Winona and select Mark linear products. To access the new Product Configurator log into agile and click on the Orders tab. Some of the exciting features include: Ability to accurately configure products by clicking…
The Request for Assistance application is designed to provide you an easy way to obtain assistance from the Acuity Solutions team. You can currently select from design, BOM, and submittal requests for Controls products, but we are planning on expanding this to encompass other types of assistance and product lines in the future. To get…
Great News!
Starting today, Mark Lighting RFD requests can now be submitted from an agile Quote or through the agile RFD tool.
Submittal Generator has been updated with new features to facilitate and incorporate Controls submittals into agile. This includes the new Notes tab, ability to create/save favorite documents, and add documents (only PDF files) from the agile project such as drawing and warranties. The Notes Tab The notes tab is used to add notes to the…
Today we are pleased to introduce a number of enhancements to agile Schedule Builder. Manual Line Reordering Users are now able to manually reorganize and reorder lines on their schedules. This eliminates the previous built-in custom ordering that sorted ascending by Type (A, A1, B, C, etc.). To use this functionality, simply drag a line…
In this latest release we have added a new date column to the documents grid called “Upload Date”. This will display the date and time the file was uploaded into agile. We are also providing you with the ability to group uploaded documents by the various column headings. For example you can now group documents so they are displayed according to who they were uploaded by.
We have deployed an updated version of the Returns application that does not require flywheelsites.com to be in Compatibility View in order to enter a return. If you do not have it in compatibility view, you will continue to see Xs in the headers under the View Returns tab, but this will not impact you from viewing the status of a return request.
In addition to removing the need for compatibility view, we have made a few enhancements when entering a return from scratch.
In an effort to reduce future quality defects and the back-and-forth associated with certain claim types, we are making a change to the claim process. On Monday, October 5th, the Agile Claim Request application will include additional questions to be answered by the agent as part of their claim request submittal. The responses to these questions will help to determine the root cause of quality deficiencies for the following reason codes: Product Performance and Lighting Fixture Option Not Working Properly. Initially, providing answers to the questions will be optional. However, on Monday, November 2nd, answers to some of the questions will be required in order to submit a claim request.
We deployed a new version of Documents on Tuesday in an effort to increase performance; particularly around projects with hundreds of documents. The Documents tab will now load in a matter of seconds. As part of this increased performance Documents will now have paging at the bottom of the screen. The default number of items displayed is…
In this latest release we are introducing:
If you missed our previous training sessions, and have some questions as a result of our install this week, we have a solution for you! Please click on the link below for the Makeup Submittal Generator training session: Monday, August 17, 2015 4:00pm EST
Have you ever had a day where you felt the need to express yourself with a passion that would make a sailor blush? It may be descriptive, but it won’t make it through to Acuity with our email filter settings.
We use filter logic that scans for choice word and, if contained, the filter will block the emails from getting to your intended recipient. This would also include an email containing a fan company with an unfortunate name!
As you may have heard, Microsoft is releasing their new operating software, Windows 10 on July 29, 2015. Corporately, we have been testing agile applications with pre-release versions of Windows 10, as well as some agencies have been beta users for Microsoft.
We are pleased to report that we have not experienced any problems or had any agency feedback of issues using Windows 10 with agile. We plan to continue our testing when the final release is made available on July 29th.
The New Submittal Generator Unveiled The Submittal Generator has a new look and is loaded with new enhancements. After months of beta testing by our pilot agencies and their helpful suggestions, we are excited and ready to deploy the new and improved Submittal Generator to the rest of the world! Training We’ll be conducting three…
Microsoft is deploying two new features to Outlook in June 2015.
Lync is changing to Skype for Business and Clutter will be added to your email.
Clutter is actually a process that uses machine learning to move lower priority messages out of your inbox to a new CLUTTER folder. The goal is to remove distractions and allow you to focus on important emails.
Effective Wednesday, April 29th, the Agile Claim Request application will include functionality to provide agents claim status details from Post Sales. This functionality is expected to deliver agents additional visibility of their claims as they are being processed.
A few new pieces of functionality are now available in the RFDs created on a quote and in the RFD tool: Sharing / Hiding Documents As an agent, when you upload documents to an RFD, your documents will be shared with Acuity by default. If you want to hide certain documents that might be for…
A few new pieces of functionality are now available in the RFD tool and for RFDs created on a quote: Sharing / Hiding Documents As a corporate user, when you upload documents to an agent’s RFD, your documents are not shared with the agency by default. If you want to share certain documents with the…
Have you ever wanted to view a company record in contact management and see all activity with that account? Or open a project container and quickly view all tasks that have been completed for a given project? The new “Activities” tab is here to help you better manage these daily agile tasks and events. In conjunction with the Activities tab we are also introducing agile Calendar, agile Tasks, and improvements to the Notes tab.
As we announced last week, agile will have an extended outage this weekend as we upgrade our systems.
agile applications will be down Saturday April 11 and Sunday April 12, 2015.
All agile applications will be available Monday morning, April 13, 2015.
In the spirit of continuous improvement, we are making some internal upgrades to the systems that support agile. In order to do this we will have an extended agile outage to include Saturday April 11, 2015. During that weekend, all agile applications will be unavailable.
All agile applications will be available Monday morning, April 13, 2015.
In the past two days we have had several agents reporting they have received emails that look like they are from a credible sender but it is a virus. The subject can vary from “Electronic”, “Quote” or “Document” but the attachment is Invoice32.zip. If you get this email, DO NOT open it and permanently delete…
As the year begins, we wanted to make you aware of some projects and improvements for your agency. ABL Secure Tunnel Over the last year, as we have moved product information to AcuityBrands.com and deployed Zendesk, our web-based support system, we have reduced the need for a secure tunnel between ABL and your agency. With…
The Agile Claim Request application now includes a new search feature. This functionality is easy to use and will assist agents in locating previously submitted claim requests on their dashboards.
The new Schedule Builder is an application that allows you to create fixture schedules in agile during the Design Development phase of a project. Schedules can be exported to Excel or PDF and shared with specifiers for collaboration on projects. The process for creating a schedule begins in Project Container on the Schedule tab and…
Effective Monday, March 2, the Agile Claim Request application will now include the Controls Specialty Product Families: LC&D, SSI, NLight, and Synergy. This feature is expected to provide faster visibility of required information to process your claim.
The NEW My Catalog on Acuity Distributor Center (ADC) has officially launched! My Catalog is an electronic catalog of products built specifically for the distributor based on an Agency standing quote. Distributors will now have a better user experience when they build their customer catalog, which includes better product categorization and more product images. Additional features include:
We are excited to announce several major enhancements to Submittal Generator. These enhancements will be available on Wednesday, 02/25/2015. More details will be available in the upcoming webinars mentioned below, but we wanted to give you time to preview the updates and prepare for the change. There are four updates we’re featuring in this release:…
We have added several new features to the Stock Pricing Tool to make managing your customer price lists easier. These enhancements will help you with editing existing lists and creating new lists in anticipation of our upcoming Acuity Distributor Center – My Catalog release. The new Stock Price Tool features include:
Vertical construction categories in agile will be improved on February 2, 2015. Categories have been changed to be more intuitive for agile users as well as more closely align with the market categories that 3rd party providers like MHC-Dodge use for construction outlook and reporting. agile Order Management Enhancements All Flow orders, including ones generated…
Effective Monday, November 24th, the Agile Claim Request application will include the following Specialty Product Families: Healthcare, Hydrel and Peerless in addition to the current regional support structure. This enhancement is expected to provide faster visibility of required information to process your claim.
Beginning November 10, 2014 we will change our phone support hours to 8:30 – 5:30 p.m. EST. We are also upgrading our systems and implementing a new web-based support ticketing system, which you can use anytime. As soon as you have access, we encourage you to begin using the new ticketing system. This will also…
A new quote preference has been created called “ABL Product Validation Exception”. This new feature is designed to help inform the user why an Acuity Brands product is not validating (a product that has UNK product approval). How does it work? With the preference turned on, simply key in your Acuity Brands Division, product, and…
As of 7/15/2014 the “Produce and Ship Complete” instruction will no longer be automatically applied to lump method CIP orders. If your order requires this instruction it can be added manually to the hold order prior to order placement.
Quickly pull up any account in agile and see all of the projects/Quotes/Orders that account has been associated with. A new tab called Account Overview has been added to most company types in Contact Management. With the addition of this new tab you can review a company’s most recent project/quote and order activity. Simply open…
A new application has been implemented in Agile called Claim Request or Request for Claim (RFC) to improve the speed and accuracy of information required to open a claim and identify the problem sufficiently to implement a solution for the customer.
Need a tool to help you get those renovation audits done quicker and more efficiently? Want something that can be used on both a tablet and a desktop? Well, we have the tool for you! Introducing the new Audit Tool… What is the Audit Tool, you ask? The Audit Tool provides the ability to conduct…
In response to your feedback, we have completed several new enhancements to Order Management! Keep reading for further information on the latest changes. Enhancements to Groups Tab: The layout option is now available on the Groups Tab. Layouts allows for you to customize which columns are displayed and the order in which they are…
Accessing important Corporate Account information has never been easier! Leverage national and local strengths by collaborating with the Corporate Accounts sales team, C&I Regional sales teams, and agencies using the new Corporate Accounts application. You are no more than a couple clicks away from finding out the account owner, specifying agent, all specification and purchasing…
We are continuing to receive calls regarding the CryptoLocker and other viruses infecting agencies workstations. While it is important to have the latest version of Trend installed on your workstation and server, you still need to be careful about the attachments you open. Trend can block obvious attacks but some of these viruses are more…